Call 21112178904030021 2026-09-10 · Sajal Bhaskar · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer's status change before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin as the contact was no longer with the target company.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted an individual regarding his registered company, Kattech Enterprise. The contact stated he no longer works there and had no replacement contact information. The agent agreed to remove his number from the system, ending the call.
Coaching
When a contact has left the company, you correctly tried to get a new contact and then cleaned the data; remember to also include asking for permission to speak in your opener.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer's status change before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin as the contact was no longer with the target company. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The only next step was to update the CRM ("Should I remove it from the account then?"), not a sales action like a quote or callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 15.4s | 9.1s | 34.5s | 4.9s | 206.5 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
agent
6.0s
Hello.
customer
6.8s
Yes?
हां?
agent
7.4s
Am I speaking with Vikas ji?
विकास जी बात कर रहे हैं?
customer
8.9s
Yes, tell me.
हां, बोलिए।
agent
9.8s
I was calling from JSW One, sir. Greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
12.6s
Um, tell me.
अं, बोलिए ना।
agent
14.3s
Sir, your account was registered, this uh Kat... uh Kattech Enterprise.
सर आपका अकाउंट रजिस्टर्ड था, ये अ कट अ कटटेक करके एंटरप्राइज।
customer
19.8s
Kattech Enterprise Private Limited?
कटटेक करके एंटरप्राइज प्राइवेट लिमिटेड?
agent
22.0s
Okay.
customer
23.3s
I am not there now, I am not on the job in that company now.
अभी नहीं हूं मैं, उस कंपनी में जॉब पर नहीं हूं मैं अभी।
agent
26.3s
Can you give the number of someone who is working in that company?
किसी का नंबर दे सकते हैं उस कंपनी में जो काम कर रहा है?
customer
28.6s
No no no, I don't have a contact there.
नहीं नहीं नहीं, मेरा कॉन्टैक्ट नहीं है उधर।
agent
30.5s
I see. Okay okay. Should I remove it from the account then?
अच्छा। Okay okay. हटा दूं फिर अकाउंट से?
customer
32.6s
Yes, remove it, remove it.
हां, हटा लो, हटा लो।
agent
34.0s
Okay.