Call 21112178904003481 2026-09-10 · Aditya Pandey · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.64
confidence high · +12/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or explicitly ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only attempted one discovery question before the customer deflected the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You send me a WhatsApp, send it on WhatsApp.
did well
Qualify
Sir, do you have any requirement in HR? In HR sheet?
Summary
The agent contacted a registered user to check for HR sheet requirements. The customer stated they had no immediate need and, when asked about their business, deflected by asking the agent to send a WhatsApp. The agent ended the call by promising a vague callback 'after some time' instead of committing to a specific next action.
Coaching
When a customer deflects discovery by asking for a WhatsApp, agree to send it, but first try to get one key detail (like their business type) to make the message more relevant for them.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or explicitly ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | sir, what do you do? Agent only attempted one discovery question before the customer deflected the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was completed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement in HR? In HR sheet? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent committed to a vague callback 'after some time' instead of a specific date or sending the requested WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You send me a WhatsApp, send it on WhatsApp. |
Okay sir. Okay, I will call you back after some time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 12.1s | 7.4s | 43.5s | 2.6s | 287.6 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
customer
1.9s
Hello? Yes ji, yes ji, it's correct.
हॅलो? हां जी, हां जी, सही है।
agent
4.1s
Yes sir, hello. This is Aditya Pandey speaking from JSW.
हां सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW से।
customer
6.8s
Yes, tell me.
हां बताइए।
agent
7.5s
Sir, you were registered on our platform, I called regarding that.
सर आप हमारे platform पे register थे, उसी के regarding call किया था।
customer
10.1s
For what?
किसके लिए?
agent
10.9s
Do you have any... Sir, do you have any requirement in HR? In HR sheet?
आपका कुछ, सर आपका कुछ requirement होता है क्या HR में? HR sheet में?
customer
13.7s
Right now, right now, right now, I don't have any.
अभी अभी अभी अभी तो नहीं है।
agent
15.3s
Okay. And sir, can you please... sir, what do you do?
अच्छा। और सर, please कर सकते हैं सर, आप क्या करते हैं?
customer
18.2s
Yes, I will tell you. You send me a WhatsApp, send it on WhatsApp.
हां, मैं बता दूंगा। आप मुझे WhatsApp डाल दो ना, WhatsApp पे भेज दो।
agent
21.5s
Okay sir. Okay, I will call you back after some time.
ठीक है सर। ठीक है, मैं आपको थोड़ी देर बाद call back करूंगा।