Call 21112178903887361 2026-09-10 · ankit mistry · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer seems annoyed and believes it's a wrong number call for someone named Ankit.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify himself or JSW One, nor did he ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call did not progress to the hook; the agent was still handling initial confusion when the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call appears to be a wrong number, as the customer recognizes the agent's name and the agent is audibly confused. The customer sarcastically states a requirement for an 'eight-four plate' before the call ends abruptly. The agent did not execute any part of the pitch.
Coaching
When a call starts unexpectedly, regain control by re-stating your name and company, and then ask for permission to speak to establish a proper business context.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not identify himself or JSW One, nor did he ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call did not progress to the hook; the agent was still handling initial confusion when the call ended. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer stated a requirement, but the agent did not ask for it or capture any details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.284 | 4.0s | 10.1s | 37.9s | 2.1s | too short | 0 | 3 | 5 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
1.1s
Hello, am I speaking with Siddharth ji? Siddharth Maurya?
हेलो, सिद्धार्थ जी बात कर रहे हैं? सिद्धार्थ मौर्य?
customer
3.6s
Hey brother Ankit, where are you calling?
अरे भाई अंकित कहां फोन लगा रहे हो यार?
agent
6.5s
Hello?
हेलो?
customer
7.3s
Hey brother Ankit, where are you calling?
अरे अंकित भाई कहां फोन लगा रहे हो यार?
agent
9.5s
Huh? What are you saying? The call connected to you?
हैं? क्या बात कर रहे हो? आपको फोन लग गया?
customer
11.0s
Oh yes, you're speaking. Here, will you give me iron?
अरे हां बोल रहे हो लो लोखंड दोगे?
customer
13.7s
Do one thing, I have a requirement for an eight-four plate, will you make it?
एक काम करो मेरे आठ चार की प्लेट की एक रिक्वायरमेंट है, बनाओगे?