Call 21112178903873452 2026-09-10 · dhruv · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used the company name, and identified JSW One, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No supply or price hook was delivered; the agent instead opened with a generic question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions from the rubric were asked before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
we don't purchase directly, we take it from your stockist only.
Summary
The agent contacted Kishan Equipments regarding a sheet metal requirement. The customer confirmed they use sheet metal but stated they only purchase through a JSW stockist, not directly. The agent acknowledged this and ended the call after the customer's polite dismissal, without attempting to overcome the objection or explore a direct relationship.
Coaching
When a customer says they already buy from a stockist, don't end the call. Treat it as an opportunity to highlight the benefits of buying direct, like guaranteed Test Certificates and faster delivery, and propose a small trial order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted, used the company name, and identified JSW One, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No supply or price hook was delivered; the agent instead opened with a generic question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions from the rubric were asked before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the initial objection. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, they did not attempt to capture any specific details (grade, qty, etc.) after the customer raised their objection. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent accepted the customer's vague brush-off ("I will let you know") without proposing a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | we don't purchase directly, we take it from your stockist only. |
Okay, meaning the stockist brings the material. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.538 | 10.7s | 9.2s | 41.1s | 2.4s | 263.6 | 0 | 8 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.5s
Hello?
customer
5.5s
Yes.
હા.
agent
6.0s
Are you speaking from Kishan Equipments, sir?
કિશન ઇક્વિપમેન્ટ્સ થી વાત કરી રહ્યા છો સર?
customer
7.8s
Yes.
હા.
agent
8.2s
Sir, I am calling from JSW One, I am Darsh, sir.
સર JSW One થી વાત કરું છું, દર્શ છું સર.
customer
10.5s
Yes, JSW One.
હા, JSW One.
agent
11.5s
Sir, I saw you have some requirement, in sheet metal etc.?
સર, આપકો કુછ requirement મેં દેખીએ, sheet metal વગેરે માં?
customer
14.0s
We have requirements in sheet metal, but we don't purchase directly, we take it from your stockist only.
Sheet metal में requirement रहता है, लेकिन हम लोग डायरेक्ट नहीं purchase करते, हम लोग आपका stockist से ही लेते हैं।
agent
19.5s
Okay, meaning the stockist brings the material.
अच्छा, मतलब जो stockist रहता है, वो लेके आता है material.
customer
22.0s
Yes, yes, yes.
हां, हां, हां।
agent
23.0s
Understood.
समझ गया।
customer
23.5s
If there's anything, I will let you know.
मैं कुछ रहेगा तो मैं बताता हूं आपको।
agent
25.5s
Okay sir, okay sir, okay sir.
agent
26.5s
Thank you sir.