21112178903816851 · Call

Call 21112178903816851 2026-09-10 · Abdul Ansari · 1:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 15 turns, clean transcript (0% inaudible)	Hindi	15	supply_led (campaign_name:medium)

Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise from the agent's side, but it doesn't significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.30

confidence high · +2/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The customer immediately asked for a price, and the agent did not deliver a hook to start the conversation.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent did not ask any discovery questions; the conversation was purely transactional about price.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: price

The rate is increasing too much. You have brought it back to the post-COVID rate again.

Summary

The customer, an engineering/fabrication company, immediately asked for the price of a 6mm plate. The agent provided the current rate. The customer objected to the high price, and the agent explained it was due to rising coking coal costs, after which the call ended without any discovery or next steps.

Coaching

When the customer immediately asks for a price, answer them directly but then pivot back to discovery to regain control, for example: 'Sir, today's rate is 62,500. To confirm the exact landed cost for you, what do you manufacture?'

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Yes, hello sir, this is Abdul speaking from JSW One. Agent did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The customer immediately asked for a price, and the agent did not deliver a hook to start the conversation.
SL3 Discovery (6 Qs)	2	fail	0	Agent did not ask any discovery questions; the conversation was purely transactional about price.
SL4 Pitch (2-3 USPs)	1	fail	–	No discovery was done, so no relevant USPs were pitched. The agent only explained the reason for the price increase.
SL5 Qualify	2	fail	–	What is the rate for a 6 mm plate? Agent did not attempt to qualify the requirement beyond the customer's initial query about a 6mm plate; no quantity, grade, or location was captured.
SL6 Closure with next step	1	fail	–	The call ended abruptly after the price discussion; no next step was proposed or agreed upon.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	The rate is increasing too much. You have brought it back to the post-COVID rate again.	So, right now, basically what's happening, sir, is that from where the material comes, out of India, you understand, right? So there, the rate of coking coal has increased, understand?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.634	17.5s	10.1s	73.4s	4.2s	298.3	0	7	8	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

3.0s

Hello?

हेलो?

agent

3.5s

Hello?

हेलो?

customer

4.5s

Hello?

हेलो?

agent

5.0s

Yes, hello sir, this is Abdul speaking from JSW One.

जी नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW One से।

customer

7.6s

From where?

कहां से?

agent

8.1s

JSW, I am speaking from JSW, sir.

JSW, JSW से बात कर रहा हूं सर।

customer

10.0s

You're speaking from JSW, Abdul. Yes, Abdul, go ahead.

JSW से बोल रहे हैं अब्दुल। हां अब्दुल बोलिए।

agent

12.0s

Your company is registered here, sir, as R and R Engineering and Fabricators.

आपकी कंपनी यहां रजिस्टर्ड है सर, R and R Engineering करके and Fabricators.

customer

15.3s

What is the rate right now? What is the rate for a 6 mm plate? 6 mm 6300?

क्या रेट चल रहा है अभी? 6 mm का प्लेट का क्या रेट है? 6 mm 6300?

agent

17.8s

Right now sir, yesterday your rate was lower, today the rate has increased a bit. Today's rate is sir 62,500. Yesterday's rate was 62,000.

अभी सर, कल आपका रेट कम था, आज रेट थोड़ा इनक्रीस हो गया। आज का रेट है सर 62,500. कल का रेट था 62,000.

customer

22.0s

The rate is increasing too much. You have brought it back to the post-COVID rate again.

बहुत ज्यादा बढ़ते जा रहा है रेट। ये तो फिर से जो है ना कोविड के बाद वाला रेट पे पहुंचा दिए आप।

agent

25.5s

So, right now, basically what's happening, sir, is that from where the material comes, out of India, you understand, right?

तो अभी अभी बेसिकली क्या है ना सर कि अभी जो जहां से मटेरियल आता है, आउट ऑफ इंडिया, समझ रहे हैं ना?

customer

29.5s

Yes, yes.

हां हां।

agent

30.2s

So there, the rate of coking coal has increased, understand?

तो वहां पे कोकिंग कोल का रेट बढ़ गया, समझे कि नहीं?

customer

32.5s

Hmm hmm.

हम्म हम्म।