JSWOzonetel · Call Analysis

Call 21112178903807231 2026-09-10 · Abdul Ansari · 0:28

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry full conversation 7 turns, clean transcript (0% inaudible) Hindi 7 supply_led (campaign_name:medium)
Audio: clear: There is some minor crosstalk at the beginning of the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.20
confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended before the agent had an opportunity to deliver the hook.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) The call ended before discovery could begin.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts Qualify The call ended before the agent could attempt to qualify for a requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: I am Abdul speaking, sir, from JSW. ... CUSTOMER: Can you call me in half an hour, please? AGENT: Oh, absolutely we will, sir.
Closure with next step
CUSTOMER: Can you call me in half an hour, please? AGENT: Oh, absolutely we will, sir.

Summary

The agent introduced himself from JSW. The customer stated they were busy with lunch and requested a callback in half an hour. The agent agreed to the callback time and ended the call.

Coaching

Good job respecting the customer's time. In your opener, try to also state the customer's name to make the call more personal.
Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 pass – 2.0
AGENT: I am Abdul speaking, sir, from JSW. ... CUSTOMER: Can you call me in half an hour, please? AGENT: Oh, absolutely we will, sir.
The agent identified himself and the company, and correctly handled the customer's immediate request for a callback without pushing.
SL2 Hook (supply/price signal) 2 fail – 0.0
The call ended before the agent had an opportunity to deliver the hook.
SL3 Discovery (6 Qs) 2 fail 0 0.0
The call ended before discovery could begin.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
The call was too short for the agent to pitch any USPs.
SL5 Qualify 2 fail – 0.0
The call ended before the agent could attempt to qualify for a requirement.
SL6 Closure with next step 1 pass – 1.0
CUSTOMER: Can you call me in half an hour, please? AGENT: Oh, absolutely we will, sir.
The agent confirmed a specific callback time requested by the customer, establishing a clear next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.606 5.7s 3.7s 18.6s 2.0s 242.1 0 4 3 1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
0.3s
Hello?
customer
1.1s
Yes?
हां जी?
agent
1.6s
Abdul is speaking from here, from JSW.
यहां से अब्दुल बात कर रहे हैं JSW से।
customer
3.3s
Yes?
हां जी?
agent
3.8s
I am Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर JSW से।
customer
5.5s
Yes, I am having lunch right now. Can you call me in half an hour, please?
हां, मैं अभी lunch कर रहा हूं। आप मुझे आधे घंटे में कर लोगे please?
agent
8.5s
Oh, absolutely we will, sir. Okay okay, alright.
अरे बिलकुल करेंगे सर। Okay okay, ठीक है।