Call 21112178903744991 2026-09-10 · ankit mistry · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 19 turns, clean transcript (0% inaudible) | Gujarati | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +2/−4
from 9 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer volunteered information, but the agent did not probe further.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask if a current requirement exists or attempt to capture details of the future requirement the customer mentioned.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, and consequently, no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh Viraj bhai good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai.
Hook (supply/price signal)
the rates are increasing daily. So, you know, if you buy directly, you will save some money in that for HR.
Summary
The agent contacted a registered lead, opening with a price-based hook. The customer explained they hadn't purchased recently as their work from Godrej involved 'free issue material'. The customer mentioned future inquiries are in the final stage and promised to call back. The agent performed no discovery and closed the call without a firm next step.
Coaching
When a customer explains why they haven't bought (e.g., 'free issue material'), use that as a trigger for discovery questions about their business model instead of ending the call.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh Viraj bhai good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai. Agent greeted, used the customer's name, and identified himself and JSW; the customer's response 'Yes, tell me' served as permission. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | the rates are increasing daily. So, you know, if you buy directly, you will save some money in that for HR. Agent led with a clear and concise price-based hook, linking direct purchase to savings amid rising market rates. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer volunteered information, but the agent did not probe further. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a current requirement exists or attempt to capture details of the future requirement the customer mentioned. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, no problem Viraj bhai. Agent accepted a passive 'I will let you know' from the customer without establishing a concrete next step or follow-up date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.605 | 26.5s | 17.3s | 47.2s | 9.9s | 253.6 | 0 | 9 | 10 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.2s
Hello.
agent
4.2s
Dhyan Enterprises?
customer
5.7s
Yes.
agent
6.6s
Uh Viraj bhai good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai.
Uh Viraj bhai good afternoon. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી, મુંબઈ.
customer
10.3s
Yes, tell me.
હા બોલો.
agent
11.3s
Uh Viraj bhai, I believe uh a few months back you had registered your firm, which is Dhyana Enterprises, on our JSW One digital portal, but then again it's been almost, you know, five months, and no recommendation or requirement has come.
Uh Viraj bhai, I believe uh few months back તમે અમારા JSW One ના digital portal પર તમારો જે firm છે which is Dhyana Enterprises, એ account આપણે registration કરાવ્યું હતું but then again almost uh you know પાંચેક મહિના થઈ ગયું છે, કઈ recommendation ની requirement આવી નથી રહી.
customer
21.2s
So currently
તો હાલમાં
customer
22.8s
My orders are still in the finalizing stage.
Order મારા થોડા હજુ finalizing માં છે.
agent
24.8s
Okay.
અચ્છા.
customer
25.3s
That is one reason.
એક કારણ એવું છે.
agent
26.4s
Because, you know, actually you would also be aware of what the market sentiment is right now, the rates are increasing daily.
Because કેવું છે ને actually તમને પણ ખ્યાલ હશે આ market sentiment અત્યારે શું ચાલી રહ્યું છે, rates રોજ increase થઈ રહ્યા છે.
agent
30.8s
So, you know, if you buy directly, you will save some money in that for HR.
તો you know directly લેશો તો તમારા બે પૈસા બચશે એ વસ્તુની અંદર HR માટે.
customer
34.2s
No, that is correct, but first, the orders that we have received in the last five months, the orders that came from Godrej, all came as free issue material.
નઈ, એ બરાબર છે પણ પેહલા આપણે અત્યારે જે છેલ્લા પાંચ મહિનાથી order આવ્યા ને, એ જે Godrej થી order આવ્યા એ બધા free issue material માં આયા.
agent
40.8s
Hmm hmm hmm hmm.
હમ હમ હમ હમ.
customer
42.0s
Yes, so now one is coming, two-three of my inquiries are in the final stage. When that comes, I will let you know.
હા, એટલે હવે એક આવે છે બે ત્રણ inquiry મારી final stage પર છે. એ આવે તો હું તમને કહું.
agent
46.5s
Okay sir, no problem Viraj bhai.
સારું સર, વાંધો નહિ વિરાજભાઈ.
customer
48.1s
Okay.
agent
48.6s
Okay, yeah. Done. Thank you.
customer
50.3s
Okay.