Call 21112178903666691 2026-09-10 · Rohit Mishra · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Clear phone call with significant code-mixing between Hindi and English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +2/−3
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required component of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer's business is, failing to probe for volume, applications, or other key discovery points.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the agent only made a generic claim about competitive prices.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
What's competitive sir, the dealer rate you guys give, what you give to dealers, that is very low.
did well
Hook (supply/price signal)
We have it now, our prices are a bit competitive.
Qualify
Is there any requirement right now?
Summary
The agent spoke with the brother of a business owner who confirmed they are a steel trader. The customer stated that JSW One's rates are not competitive compared to dealer pricing, making it difficult for them to trade. The agent's attempt to counter the price objection was ineffective, and the call ended without any next steps.
Coaching
When a customer raises a business model objection (e.g., 'dealers get better rates'), use it as a cue to ask more discovery questions to find a niche where we can compete, rather than ending the call.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Mr. Amit? Rohit here from JSW One platform, sir. The agent did not ask for permission to speak, which is a required component of the opener. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | We have it now, our prices are a bit competitive. The agent led with a price signal, which aligns with the supply-led pitch hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Do you guys deal in steel? The agent only asked what the customer's business is, failing to probe for volume, applications, or other key discovery points. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only made a generic claim about competitive prices. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement right now? The agent successfully asked for a current requirement, which is the core of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. The call ended without any committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | What's competitive sir, the dealer rate you guys give, what you give to dealers, that is very low. |
Because their consumption, your... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.379 | 15.3s | 25.1s | 64.6s | 2.5s | 305.9 | 0 | 12 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
1.5s
Hello?
customer
2.2s
Yes?
agent
2.7s
Yes Mr. Amit? Rohit here from JSW One platform, sir.
customer
5.0s
From?
agent
5.5s
JSW One platform, sir.
customer
6.8s
Yes sir.
हाँ जी सर।
agent
7.7s
Yeah. Hi Amit ji. This SGR Distributor, is this your company?
Yeah. Hi Amit ji. Ye SGR Distributor, is this your company?
customer
10.1s
No sir, it's not mine.
नहीं सर, मेरी नहीं है।
customer
11.4s
Okay. No sir, it's not my firm, it's my brother's.
अच्छा। नहीं सर, मेरी फर्म नहीं है, भाई की है।
agent
13.8s
Okay okay okay. Do you guys deal in steel?
अच्छा अच्छा अच्छा। स्टील में डील करते है क्या आप लोग?
customer
15.8s
No, not in steel, he does trading, whatever order he gets, he places it from here and there.
नहीं स्टील में नहीं, वो ट्रेडिंग करता है, जो आर्डर मिल जाता है वो इधर उधर से प्लेस कर देते हैं।
agent
19.1s
Okay, okay okay.
अच्छा, okay okay.
agent
20.3s
Is there any requirement right now?
अभी कुछ रिक्वायरमेंट है?
customer
21.3s
Right now sir, he doesn't have anything, because your rates don't match. Sometimes it's not in stock material, so he doesn't do all that at all.
अभी तो सर कुछ नहीं है उसके पास में, क्योंकि आपके रेट मैच नहीं होते हैं। कभी स्टॉक मटेरियल में नहीं होता है तो वो सब वो करता ही नहीं है।
agent
25.1s
Last time on 24th March you took the rate, after that you haven't even taken the rate.
Last time 24 March में आपने रेट लिया है, उसके बाद तो रेट भी नहीं लिया है।
customer
27.8s
We had taken the rates six months ago.
अभी छह महीने पहले तो रेट लिए थे अभी।
agent
30.1s
We have it now, our prices are a bit competitive.
अभी है हमारा, प्राइसेस थोड़ा कॉम्पिटिटिव है।
customer
31.5s
It's not like that either
ऐसा भी नहीं है कि
customer
32.2s
What's competitive sir, the dealer rate you guys give, what you give to dealers, that is very low.
कॉम्पिटिटिव क्या है सर, आप लोग जो डीलर रेट देते हो, डीलरों को देते हो, वो बहुत कम होता है।
agent
35.8s
Because their consumption, your...
क्योंकि उनका जो कंसम्पशन है, आपका...
customer
37.0s
That is very high. If we do trading, take from you and give to some user, then suppose he has a requirement of 10 tons, a requirement of 20 tons, then why would he come to us? He will directly talk to that dealer, right?
वो बहुत ज्यादा होता है। अगर हम लोग ट्रेडिंग करेंगे, आपसे ले कर किसी यूजर को देंगे, तो उसको मान लो 10 ton की रिक्वायरमेंट है, 20 ton की रिक्वायरमेंट है, तो वो हमारे पास क्यों आएगा? वो तो डायरेक्टली उस डीलर से बाय बात करेगा ना?
agent
44.1s
Hmm.
customer
46.6s
Okay.
ठीक है।
agent
48.0s
Okay sir.
ठीक है सर।
customer
48.8s
Okay.