Call 21112178903614871 2026-09-10 · Ronak Mehta · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.28
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak, instead jumping directly to a qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or a reason for the call (e.g., price or availability signal); they immediately asked about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: Are you currently having any requirement for steel, in steel traders? For HR coil?
Summary
The agent opened the call by asking directly about requirements for HR coil. The customer stated they have no need because their factory has shut down. The agent acknowledged this information and ended the call without exploring any future possibilities or setting a next step.
Coaching
You skipped the critical opening steps of getting permission and delivering a hook, which caused the customer to shut down the call. Always earn the right to ask questions by first stating who you are and why you're calling.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes, good evening sir. This is Anant speaking from JSW One. Are you currently having any requirement for steel, in steel traders? The agent did not use the customer's name or ask for permission to speak, instead jumping directly to a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or a reason for the call (e.g., price or availability signal); they immediately asked about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to this stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Are you currently having any requirement for steel, in steel traders? For HR coil? The agent successfully attempted to qualify by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Oh. Okay sir. The agent ended the call without proposing any next step after learning the customer's factory was closed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.754 heavy | 10.7s | 3.5s | 54.8s | 5.2s | 314.0 | 0 | 5 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Yes, good evening sir. This is Anant speaking from JSW One. Are you currently having any requirement for steel, in steel traders? For HR coil?
जी, गुड इवनिंग सर। अनंत मैं इधर बात कर रहा हूं JSW One से। अभी ये आपको स्टील, स्टील ट्रेडर्स में कुछ रिक्वायरमेंट आ रही है ना स्टील की? HR coil की?
customer
6.6s
No.
नहीं।
agent
7.4s
So have you done the procurement here or is it still pending?
तो इधर आपने प्रोक्योरमेंट कर लिया है या बाकी है अभी आपका?
customer
9.8s
Yes?
हां जी?
agent
10.4s
Have you purchased the procurement or is the material still pending?
प्रोक्योरमेंट आपने परचेस कर लिया है या बाकी है मटेरियल?
customer
12.6s
No no, I don't need anything right now.
नहीं नहीं, अभी चाहिए ही नहीं कुछ भी।
customer
14.3s
The factory has shut down.
फैक्ट्री बंद हो गई।
agent
15.5s
Oh, it has shut down?
अच्छा, बंद हो गई है?
customer
16.6s
Hmm.
हम्म।
agent
17.3s
Oh. Okay sir.
अच्छा। ठीक है सर।