Call 21112178903594911 2026-09-10 · Ronak Mehta · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:high) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence med · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a specific callback date after the customer said they were busy.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback time, or a walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Hello, Atharva ji, good evening. I am Sanket speaking from JSW One. You were exploring some account, your account was visible on my portal.
Summary
The agent introduced himself and the reason for the call, referencing the customer's recent registration. The customer immediately stated they were busy and would call back later. The agent accepted this, and the call ended without any discovery or next steps being established.
Coaching
When a customer says they are busy and will call back, try to secure a specific time for the next call instead of leaving it open-ended.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, Atharva ji, good evening. I am Sanket speaking from JSW One. You were exploring some account, your account was visible on my portal. The agent provided a warm welcome, identified themselves and the company, and gave context for the call without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent was unable to ask any basic profile questions before the customer ended the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a specific callback date after the customer said they were busy. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback time, or a walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.75 heavy | 8.4s | 2.8s | 31.8s | 7.3s | 192.9 | 0 | 3 | 2 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.5s
Hello.
agent
6.3s
Hello.
agent
6.9s
Hello, Atharva ji, good evening. I am Sanket speaking from JSW One. You were exploring some account, your account was visible on my portal.
Hello, अथर्व जी, good evening. मैं संकेत बोल रहा हूं JSW One से. आप कुछ account explore कर रहे थे, ये आपका account दिख रहा था मेरे portal में.
customer
14.0s
I will call you later, I am a bit busy with work.
मैं आपको बाद में फोन करता हूं, काम में हूं थोड़ा.
agent
16.8s
Okay, alright.
Okay, ठीक है.