Call 21112178903368951 2026-09-10 · Aditya Pandey · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:high) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−7
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about business type and application, but the customer shut down the call before any further discovery could be done.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated no requirement, and the agent did not attempt to schedule a specific callback for the future.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a simple acknowledgement, not with one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, you were registered on our platform, I had called regarding that.
Summary
The agent contacted a new registrant, a solar panel manufacturer. The customer immediately clarified that the registration was a mistake and they do not purchase steel. The agent confirmed this understanding and ended the call.
Coaching
When a customer says they have no current requirement or registered by mistake, still attempt to schedule a specific future callback to keep the lead warm.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you were registered on our platform, I had called regarding that. The agent provided a warm welcome and stated the reason for the call clearly. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Neel Kantheshwar Solar Energy?... Do you purchase steel, sir, or not? The agent confirmed the company name and asked about steel procurement, but did not ask for the city or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | what business you do and what your requirements are. The agent asked about business type and application, but the customer shut down the call before any further discovery could be done. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer stated no requirement, and the agent did not attempt to schedule a specific callback for the future. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a simple acknowledgement, not with one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.706 | 19.7s | 8.2s | 50.1s | 4.8s | 301.5 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.9s
Hello, Neel Kantheshwar Solar Energy?
हेलो, नील कंठेश्वर सोलर एनर्जी?
customer
4.4s
Yes.
जी.
agent
5.2s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.0s
Yes.
जी।
agent
8.6s
Sir, you were registered on our platform, I had called regarding that. I just wanted to know a little about you, what business you do and what your requirements are.
सर आप भी हमारे प्लॅटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। वही जानना था सर आपके बारे में थोड़ा की क्या बिज़नेस करते हैं आप और क्या रिक्वायरमेंट रहती है आपकी?
customer
13.4s
Solar. Solar.
सोलर। सोलर।
agent
15.3s
Uh, sorry what? Solar, meaning do you make solar panels?
अह सॉरी क्या? सोलर, मतलब सोलर पैनल्स बनाते हैं क्या आप?
customer
17.7s
Hmm hmm.
हम्म हम्म।
agent
18.9s
So, is GI material required for you?
तो GI मटेरियल रिक्वायर्ड रहता है क्या आपको?
customer
20.8s
No no, that application ID is not in use, right?
नहीं नहीं, वो एप्लीकेशन आईडी यूज़ नहीं है ना?
agent
23.1s
Hmm hmm.
हम्म हम्म।
customer
24.2s
No no no no, it was done by mistake, that's why.
नहीं नहीं नहीं नहीं, वो रॉंग से हो गया था इसलिए।
agent
26.5s
No no, I thought that you, you don't buy steel? I was asking this.
नहीं नहीं, मेरेको लगा था की आपको ये, आप स्टील में बाय नहीं करते क्या? मैं ये पूछ रहा था।
customer
29.3s
What?
क्या?
agent
29.8s
Do you purchase steel, sir, or not?
स्टील परचेस करते हैं सर की नहीं?
customer
31.2s
No, no no no, I don't.
ना, नहीं नहीं नहीं, नहीं करते।
agent
32.7s
Okay, alright sir, okay. I thought so because you were registered on our platform.
अच्छा, ठीक है सर, ओके। मेरेको लगा क्योंकि आप हमारे प्लॅटफॉर्म पे रजिस्टर थे।