Call 21112178903363811 2026-09-10 · sudeeps · 2:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks slightly faster than the agent, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it immediate;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +20/−1
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent only asked about payment terms and delivery location; all other key information like brands and quantity was volunteered by the customer, not discovered by the agent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation moved directly from requirement to the quoting process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Agent agreed to send a quotation but did not commit to a specific turnaround time, leaving the next step open-ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
objection
The customer raised 1 objection
you did not answer:
price
Give me a tentative rate verbally, I'll tell you right now if it will work or not.
did well
Opener & permission
Kiran ji, hello. This is Sudip speaking from JSW One.
Hook (supply/price signal)
Is there any immediate requirement for HR, HRPO? Something you might need in a day or two?
Summary
The customer, a manufacturer from Nagpur, confirmed an immediate requirement for 100 MT of prime HRPO. They were very specific about needing prime material (JSW, Tata, AMNS) and rejecting JSWL. The agent captured the requirement but skipped discovery and pitching. The call ended with the agent promising to send a quote after an internal stock check, without a committed timeline.
Coaching
You let the customer lead the entire call. You must proactively ask discovery questions (what they make, monthly volume) to understand their business before jumping to a specific requirement.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Kiran ji, hello. This is Sudip speaking from JSW One. Agent greeted, used the customer's name, and identified the company, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Is there any immediate requirement for HR, HRPO? Something you might need in a day or two? Agent led with a clear hook based on immediate availability, which is a valid supply-led opening. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Will it be on advance payment, sir? Agent only asked about payment terms and delivery location; all other key information like brands and quantity was volunteered by the customer, not discovered by the agent. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation moved directly from requirement to the quoting process. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any immediate requirement for HR, HRPO? Agent confirmed an immediate requirement and successfully captured all necessary details (grade, size, qty, location) from the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent agreed to send a quotation but did not commit to a specific turnaround time, leaving the next step open-ended. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Give me a tentative rate verbally, I'll tell you right now if it will work or not. |
I have to raise an inquiry in the system, sir, I can't tell you the rate directly. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 45.8s | 46.4s | 79.8s | 9.0s | 309.2 | 0 | 19 | 23 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
हलो?
agent
1.0s
Hello Mr. Kiran from JM Enterprises?
customer
3.2s
Yes.
हां जी।
agent
3.8s
Kiran ji, hello. This is Sudip speaking from JSW One.
किरण जी नमस्कार। सुदीप बोल रहा हूं JSW One से।
customer
6.2s
Yes, tell me sir.
जी बोलिए सर।
agent
7.0s
Your company was registered on our portal, sir. This is a follow-up call regarding steel procurement, sir.
ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे, steel procurement को लेके follow up call था सर।
customer
10.3s
Yes.
जी।
agent
10.5s
Is there any immediate requirement for HR, HRPO? Something you might need in a day or two?
ये HR, HRPO में कुछ immediate requirement है? जो एक दो दिन में आपको लगने वाला हो?
customer
13.8s
Actually, if you can give a good rate, then there is a requirement. I need HRPO 3mm.
Actually अब rate अगर आप सही दे पाए तो requirement तो है ही है। HRPO 3mm चाहिए।
agent
18.3s
Have you recently received a quotation from our end, sir?
आपको recently quotation मिला हुआ है क्या सर हमारे end से?
customer
20.5s
I haven't sent a request to anyone, so I wouldn't have received a quotation, right?
अभी तो मैंने किसी को डाला ही नहीं तो quotation नहीं मिलेगा ना।
customer
22.9s
HRPO 3mm 1250 2500, HRPO 5mm 1250 2500, 50-50 ton.
agent
28.2s
Will it be on advance payment, sir?
Advance payment पे हो जाएगा सर?
customer
29.9s
Will you give the material without it?
उसके बिना माल देंगे क्या?
agent
31.2s
That is, that is the thing. But what stage is this at right now? Are you going to do it immediately or do you just need pricing?
वो तो, वो तो बात है। But अभी ये क्या stage पे है? Immediate आप करने वाले हो कि सिर्फ pricing चाहिए आपको?
customer
35.2s
Look, if I get the right rate, then it's immediate. You will have to tell me where the material is, which cutter, all these things. It should be cut on a varnish slit cutter and if it's material from JSWL and such, it won't work.
देखो, rate सही मिलेगा तो immediate. माल कहां है, कौनसे cutter, ये सारी चीजें मेरेको बतानी पड़ेगी। Varnish slit cutter पे कटा हुआ होगा और जैसे JSWL वगेरा का माल होगा तो नहीं चलेगा।
customer
41.8s
If it's from JSW, or Tata, or AMNS, whose material is original, if it's an original PO, then it will work.
JSW का होगा, Tata का होगा, या AMNS का होगा, जिसका माल मतलब original माल है, original PO है तो चलेगा।
agent
46.0s
You work with primary, primary make.
Primary, primary make में आप काम करते हो।
customer
47.8s
I need prime only. Otherwise, if you make that Jindal Steel Orissa Limited material, it won't work.
Prime ही चाहिए। नहीं तो आप वो Jindal Steel Orissa Limited वाला माल बनाएंगे तो नहीं चलता।
agent
51.4s
JSWL doesn't work for you, right?
JSWL नहीं चलता ना आपको, बराबर?
customer
52.8s
JSWL red, yellow, black, all, all types, all categories are coming, it's also coming hard, it's not reliable.
JSWL लाल, पीला, काला सब, सब प्रकार, सब category आ रही, hard भी आ रहा है, कुछ भरोसा थोड़ी है उसका।
agent
56.5s
Hmm hmm, correct. So 3mm, 5mm, 1250 2500, 1250 2500, correct?
हम्म हम्म, बराबर। तो 3mm, 5mm, 1250 2500, 1250 2500, बराबर?
customer
59.8s
Yes ji, yes ji, yes ji.
हां जी, हां जी, हां जी।
agent
60.9s
And where is your delivery, sir?
और delivery कहां पे सर आपकी?
customer
62.2s
Nagpur.
नागपुर।
agent
63.2s
Sir, delivery is in Nagpur?
सर नागपुर में delivery है?
customer
64.2s
It's needed in Nagpur right now.
नागपुर में अभी तो चाहिए ना।
agent
65.2s
Which location in Nagpur, sir? Is it the BI and Freeway Petrol Pump one?
नागपुर में कौनसा location सर आपका? ये BI and Freeway Petrol Pump वाला क्या?
customer
68.2s
Yes ji, Kapsi.
हां जी, काप्सी।
agent
69.4s
Okay, this Khasra number 135/2...
अच्छा, ये खसरा नंबर 135/2...
customer
71.0s
The Khasra number doesn't matter, it's the one near Freeway Auto, ahead, Kapsi.
वो खसरा नंबर से फरक नहीं पड़ता है, वो ही Freeway Auto के पास जो अपनी आगे है, काप्सी।
customer
74.5s
Kapsi Khurd.
काप्सी खुर्द।
agent
75.6s
Okay, the pin code will be this, right? 441104.
अच्छा, pin code यही रहेगा ना? 441104.
customer
77.5s
4400... Yes ji.
4400... हां जी।
agent
78.8s
441104. Okay. I'll send you the quotation for this, sir. Let's see how it goes.
441104. Okay. मैं आपको ना quotation भेज देता हूं सर इसका। देखते हैं कैसा होता है।
customer
82.2s
Give me a tentative rate verbally, I'll tell you right now if it will work or not.
मुझे जुबानी एक tentative rate बताओ, अभी मैं बता देता हूं पूरेगा कि नहीं पूरेगा।
agent
85.2s
I have to raise an inquiry in the system, sir, I can't tell you the rate directly. Why I am telling you the rate first is, first, in the back end, our team in the warehouse checks the material. If the material's QC is okay, then the approval comes, and then we give the price to the customer.
मेरेको है ना सर system में inquiry लेनी पड़ती है, मैं directly rate नहीं बता सकता आपको। पहले मैं इसलिए rate क्यों बता रहा हूं, पहले ना back end में हमारा warehouse में team जो है वो material check करती है। Material का अगर QC QC बराबर रहेगा तब जाके approval आएगा, फिर हम आगे price देते हैं customer को।
customer
94.4s
Okay, do it that way, it's fine.
चलो, वैसा कीजिए, ठीक है।
agent
96.0s
Okay?
ठीक है?
customer
96.5s
Okay, then okay, let's go.
चलो, फिर okay, चलिए।
agent
97.5s
Okay boss, thank you.
customer
98.4s
Thank you, thank you.