Call 21112178903358381 2026-09-10 · Rohit Mishra · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: The customer initially speaks in Tamil but switches to Hindi. There is some background office noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Was there any requirement in HR?
Summary
The agent contacted a representative from 'Sonali Systems'. After a brief language clarification, the agent immediately asked if there was a requirement for HR material. The customer stated they had no current need, and the call ended without any discovery or establishment of a next step.
Coaching
Start your calls with a proper opening and a compelling reason for the customer to speak with you (the hook), instead of immediately asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | my name is Rohit Mishra, I am speaking from JSW. Agent identified himself and JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or benefit, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement in HR? Agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay okay. Alright. The call ended abruptly with no committed next step after the customer stated no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.593 | 11.2s | 7.7s | 38.1s | 2.8s | 241.1 | 0 | 10 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.8s
Hello.
customer
2.5s
Hello.
agent
3.2s
Hello.
customer
3.8s
Hello.
agent
4.2s
Yes, am I audible?
customer
5.4s
Hello.
agent
6.1s
Can you hear me?
आवाज़ आ रही है?
customer
6.9s
Why, sir?
ஏன் என்று சார்?
agent
7.9s
Oh, Tamil?
अच्छा तमिल?
customer
8.9s
Yes, from where are you speaking, sir?
हां, எங்கே இருந்து பேசுறீங்க சார்?
agent
10.0s
Hindi, Hindi yes, my name is Rohit Mishra, I am speaking from JSW.
हिंदी, हिंदी yes, रोहित मिश्रा नाम है मेरा, JSW से बात कर रहा हूं।
customer
12.8s
From where?
किधर से?
agent
13.5s
JSW Mumbai sir. Jindal Steel.
JSW मुंबई सर। जिंदल स्टील।
customer
15.2s
Yes, tell me.
हां बोलिए।
agent
15.8s
Spoke with Sonali Systems, right?
सोनाली सिस्टम्स से बात करी ना?
customer
16.9s
Yes yes, sir.
हां हां सर।
agent
17.6s
Was there any requirement in HR?
कुछ रिक्वायरमेंट था क्या HR में?
customer
19.2s
No sir, there is nothing.
नहीं सर, कुछ नहीं है।
agent
20.8s
Okay okay okay. Alright.
Okay okay okay. ठीक है।
customer
22.1s
Alright.
ठीक है।