Call 21112178903326781 2026-09-10 · Ronak Mehta · 3:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 45 turns, clean transcript (0% inaudible) | Gujarati | 45 | new_registration (campaign_name:high) |
Audio: clear: The customer's voice is slightly lower in volume than the agent's but remains understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.5/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: bathroom accessories
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.62
confidence high · +0/−12
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and end application, failing to probe for quantity, brands, or buying patterns.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'ping me if you need anything' rather than a scheduled quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, am I speaking with Jaydev bhai? My name is Paras, I am calling from JSW One.
Platform education
No no, the price is there sir, it is competitive. You will get live prices from us.
Summary
The agent contacted a new registrant who was exploring the platform. The customer eventually revealed they are in the 'bathroom accessories' business, which is a product mismatch. The agent failed to conduct deep discovery or set a concrete next step, ending the call by asking the customer to get in touch for any future needs.
Coaching
When a customer has no immediate requirement, your goal is to schedule a specific follow-up call for a future date (e.g., 'Can I call you back in the first week of July?'). A generic 'call me if you need anything' is a lost opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, am I speaking with Jaydev bhai? My name is Paras, I am calling from JSW One. The agent gave a standard, non-pushy opening that referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Yes, so do you purchase the material or does your purchase team do it? How is it? The agent confirmed name, city, and procurement involvement, but did not verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about business type and end application, failing to probe for quantity, brands, or buying patterns. |
| NR4 Platform education | 1 | pass | – | 1.0 | No no, the price is there sir, it is competitive. You will get live prices from us. The agent addressed the customer's specific question about not seeing prices on the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a current requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'ping me if you need anything' rather than a scheduled quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | No no, I was just exploring. |
No no, the price is there sir, it is competitive. You will get live prices from us. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.793 heavy | 99.1s | 25.8s | 64.1s | 43.0s | 159.2 | 0 | 25 | 20 | 21 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
1.6s
Hello, am I speaking with Jaydev bhai? My name is Paras, I am calling from JSW One.
હેલો, જયદેવ ભાઈ થી વાત થાય છે? પારસ નામ છે મારું, વાત કરું છું ફ્રોમ JSW One.
customer
5.8s
Yes, tell me.
હા, બોલો.
agent
6.7s
Uh, your account is visible. Sir, did you search for some requirement? In metal sheet?
અ તમારું અકાઉન્ટ દેખાઈ રહ્યું. સાહેબ તમે કઈ રિક્વાયરમેન્ટ માટે સર્ચ કરેલું કે? મેટલ શીટ માં?
customer
11.8s
No, no.
ના ના.
agent
13.6s
Do you deal in any material?
તમે કોઈ મટીરીયલ માં ડીલ કરો છો કે?
customer
15.5s
No no, I was just exploring.
ના ના, હું એક્સપ્લોર કરતો તો જસ્ટ.
agent
18.0s
Okay.
ઓકે.
customer
18.7s
Yes.
હા.
customer
19.8s
How is the profit margin.
કઈ રીતે પ્રોફિટ માર્જિન રહે છે એ.
customer
22.0s
The prices for anything were not shown, like that.
કઈના પ્રાઈઝીસ શો થયા નહિ એવી રીતે.
agent
24.3s
No no, the price is there sir, it is competitive. You will get live prices from us.
નહિ નહિ, પ્રાઈઝ તો છે સાહેબ, આ કોમ્પિટિટિવ છે. તમને લાઈવ પ્રાઈઝીસ તમને અમારથી મળશે.
agent
28.1s
The JSW One application that is there, okay? So the activity you do in it, so you search or if you have any requirement, you can let us know.
જે JSW One નું એપ્લિકેશન છે તે, ઓકે? તો એમાં જે એક્ટિવિટી કરો ને, તો તમે જે સર્ચ કરો અથવા તમને કઈ રિક્વાયરમેન્ટ હોય તો તમે જણાવી શકો છો.
agent
34.5s
It will ask you for the price from the other side. The procurement that you want to do.
તમને સામેથી પ્રાઈઝ પૂછશે તમને. જે તમને પ્રોક્યોરમેન્ટ તમને કરવું છે.
agent
38.0s
So are you starting something or do you already have a setup?
તો તમે કઈ સ્ટાર્ટ કરી રહ્યા છો કે ઓલરેડી તમારું સેટઅપ છે કઈ?
customer
41.0s
No, we already have a setup.
ના, ઓલરેડી સેટઅપ છે આપણું.
agent
43.0s
Okay. Where is your setup located?
ઓકે. ક્યાં ગાડી સેટઅપ છે તમારું?
customer
45.2s
We... Surendranagar, yes.
આપડે સુરેન્દ્રનગર હા.
agent
46.8s
Okay, yes the address is there, I have seen it.
અચ્છા, હા છે એડ્રેસ તો મેં દેખી લીધું છે.
agent
49.0s
Okay. So which material do you deal in, sir? What is your purchase generally?
ઓકે. તો તમે કયા મટીરીયલ માં ડીલ કરો છો સાહેબ? શું તમારું પર્ચેસ હોય છે જનરલી?
customer
52.8s
Yes, right now I am doing a completely different business, you see. I was just exploring this.
હા અત્યારે તો હું આખું બીજું જ વ્યવસાય કરું છું એમ કે. આ તો હું એક્સપ્લોર કરતો તો.
agent
56.8s
Okay.
અચ્છા.
customer
57.8s
Hm.
હમ.
agent
58.5s
You can tell me, if you need any material, you can tell me.
તમે તમે જણાવી શકો, તમને કઈ મટીરીયલ લાગતું હોય તો મને કહી શકો છો.
customer
101.8s
Hm.
હમ.
agent
103.8s
Hello?
હેલો?
customer
104.5s
Yes, tell me.
હા, બોલો.
agent
105.0s
Yes, so do you purchase the material or does your purchase team do it? How is it?
હા, તો તમે મટીરીયલ પર્ચેસ કરો છો કે તમારી કોઈ પર્ચેસ ટીમ કરે છે? કેવું છે?
customer
108.2s
No, that team... I still do the purchasing but
ના, એ ટીમ હજી પર્ચેસ તો હું જ કરું છું પણ
agent
111.8s
Okay.
ઓકે.
agent
114.0s
So which material do you deal in?
તો તમે કયા મટીરીયલ માં ડીલ કરો છો?
customer
116.0s
No, right now in bathroom accessories and such.
ના, અત્યારે તો બાથરૂમ એસેસરીઝ માં ને એમાં.
agent
118.8s
Yes?
હા?
agent
120.5s
Hello?
હેલો?
customer
121.2s
Hello.
હેલો.
agent
121.8s
Yes, your voice is not audible, sir.
હા, તમારો અવાજ નથી આવતો સાહેબ.
agent
123.5s
Which which materials do you do?
તમે કયા કયા મટીરીયલ માં કરો છો?
customer
125.5s
We do in bathroom accessories and such right now.
બાથરૂમ એસેસરીઝ માં ને એમાં કરીએ છીએ અત્યારે તો.
agent
128.0s
Will you WhatsApp me the name of the material?
તમને WhatsApp કરશો તમને મટીરીયલ નું નામ?
customer
130.2s
Yes. No problem.
હા. કઈ વાંધો નહિ.
agent
131.2s
Okay? Yes. And if you need any dimensions or if any requirement comes up in the future, you can ping me.
ઓકે? હા. અને તમને કઈ ડાયમેન્શન જોઈએ તો તમે કઈ ફ્યુચર માં પણ રિક્વાયરમેન્ટ આવે તો તમે મને પિંગ કરી શકો છો.
agent
136.0s
Okay? Or you can also call. Is there any requirement right now? Right now, do you have to buy anything?
ઓકે? અથવા કોલ પણ કરી શકો છો. અત્યારે કઈ રિક્વાયરમેન્ટ છે? અત્યારે કે તમને કઈ લેવાનું છે?
customer
139.8s
No no, there is nothing like that right now.
ના ના, અત્યારે કઈ એવું છે નહિ.
agent
141.5s
Okay, that will work, sir. Okay. So I have sent you a WhatsApp.
ઓકે, ચાલશે સાહેબ. ઓકે. તો મેં તમને WhatsApp નાખ્યું છે.
customer
144.5s
Yes. No problem.
હા. કઈ વાંધો નહિ.