Call 21112178903249141 2026-09-10 · Aditya Pandey · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak before the customer stated they were busy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a generic check-in about platform registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer cut the call short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Was there any requirement, sir, this month?
Summary
The agent contacted a customer who had registered on the platform. The customer immediately stated they were in a meeting and would call back later. The agent did not attempt to schedule a specific callback time, instead offering to send a WhatsApp message and ending the call without a firm next step.
Coaching
When a customer says they are busy, your first priority is to secure a specific time for a callback instead of leaving it open-ended with a WhatsApp message.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello, I am Aditya Pandey calling from JSW One. The agent identified himself and the company but did not ask for permission to speak before the customer stated they were busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you were registered on our platform, the call was regarding that. Was there any requirement, sir, this month? The agent did not lead with a supply or price hook, instead opening with a generic check-in about platform registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer cut the call short. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement, sir, this month? The agent successfully asked if there was a current requirement, even though the customer did not answer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will WhatsApp you the number. If there is any requirement, please send it. The agent did not secure a committed next step, such as a specific callback time, leaving it open-ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.635 | 9.9s | 5.7s | 36.4s | 3.6s | 297.0 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
What does this mean, hello?
ये क्या मतलब होता है हेलो?
agent
1.8s
Uh hello, Hindi is talk...
अह हेलो, हिंदी इस बात...
customer
2.8s
Yes, tell me.
हाँ जी बोलिए।
agent
3.8s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.2s
Yes, tell me.
हाँ जी बोलिए।
agent
7.2s
Sir, you were registered on our platform, the call was regarding that. Was there any requirement, sir, this month?
सर जी आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये मंथ में?
customer
11.6s
Sir, I will do it, right now I am in a bit of a meeting, I will do it after some time, okay?
सर मैं करूँगा अभी मैं थोड़ा मीटिंग में हूँ, करता हूँ थोड़ी देर बाद है ना?
agent
14.9s
Okay, I will WhatsApp you the number. If there is any requirement, please send it.
ठीक है, मैं आपको WhatsApp कर देता हूं नंबर। कुछ रिक्वायरमेंट है तो भेज दीजिएगा।