Call 21112178903232981 2026-09-10 · Ronak Mehta · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor crosstalk and overlapping speech, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +1/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a business question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions before the customer deflected and ended the conversation.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
No specific USPs from the approved list were pitched; agent only made a general statement about having material 'on-ground'.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, will let you know, brother.
did well
Hook (supply/price signal)
Is there any procurement plan coming up this month for HR CR?
Qualify
Is there any plan for HR CR material, sir, for procurement this month?
Summary
The agent contacted a potential customer to check for HR/CR steel requirements. The customer denied any immediate need and was evasive about their business details. The agent confirmed serviceability in the Greater Noida area but failed to conduct discovery or set a firm next step before the customer ended the call with a general promise to 'let him know'.
Coaching
When a customer is hesitant, build value with a benefit statement (e.g., 'we have stock nearby for fast delivery') before asking discovery questions like 'what do you manufacture?'.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a business question. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Is there any procurement plan coming up this month for HR CR? Agent opened with a direct question about procurement plans, which serves as a functional supply-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you manufacture, sir? Agent only asked one of the six required discovery questions before the customer deflected and ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No specific USPs from the approved list were pitched; agent only made a general statement about having material 'on-ground'. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any plan for HR CR material, sir, for procurement this month? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll ping you on WhatsApp. The proposed next step was a non-specific 'ping on WhatsApp,' not a committed quote or a scheduled callback as required. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, will let you know, brother. |
Okay, I'll ping you on WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.719 | 22.8s | 8.9s | 52.3s | 5.3s | 289.5 | 1 | 12 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
2.0s
Yes, good afternoon sir. Ronak Mehta speaking from JSW One.
जी, गुड आफ्टरनून सर। रोनक मेहता बात कर रहा हूं JSW One से।
agent
5.0s
Is there any procurement plan coming up this month for HR CR?
ये महीने में कुछ प्रोक्योरमेंट का प्लान आ रहा है अभी एचआर सीआर में?
customer
7.9s
Hmm?
हम्म?
agent
8.5s
Do you have any plan for HR CR material, sir, for procurement this month?
एचआर सीआर मटेरियल में कुछ प्लान है आपका सर प्रोक्योरमेंट का ये महीने में?
customer
11.0s
No no, not right now.
नहीं नहीं अभी नहीं।
customer
12.8s
Not right now.
अभी नहीं।
agent
13.8s
Okay, have you already done it or is it pending, sir? I mean, which material do you deal in, sir?
ओके, कर लिया है या बाकी है सर? मतलब कौनसे मटेरियल में डील करते हो आप सर?
customer
17.8s
We take steel, brother.
स्टील लेते हैं भैया।
agent
19.0s
Yes, so we will give it to you, sir, after procuring it.
हां तो दे देंगे ना सर हम आपको प्रोक्योर करके।
agent
20.5s
And we are also quoted for all the steel.
और स्टील भी हम सब हमको कोटेड है।
customer
21.8s
Okay, will let you know, brother.
चलो बताएंगे भैया।
agent
22.0s
We have it on-ground.
ऑन-ग्राउंड है हमारा।
customer
23.0s
Where is your godown?
कहां पे है तुम्हारा गोडाउन?
agent
24.8s
Sir, where is your location?
सर आपका लोकेशन कहां पर है?
customer
26.5s
Greater Noida.
ग्रेटर नोएडा।
agent
27.8s
Yes, yes, it will be available, sir. There's Ghaziabad, there's Faridabad.
हां हां मिल जाएगा सर। गाजियाबाद है, फरीदाबाद है।
agent
30.8s
Hello?
हॅलो?
customer
31.5s
Hmm hmm.
हम्म हम्म।
agent
32.0s
What do you manufacture, sir?
आपका आपका क्या चीज में मैन्युफैक्चरिंग है सर?
customer
34.5s
Okay, I'll tell you, brother, let's talk.
चलो बताता हूं भैया, बात करते हैं।
agent
36.5s
Okay, I'll ping you on WhatsApp.
ठीक है, मैं आपको पिंग करता हूं WhatsApp पे।