Call 21112178903222561 2026-09-10 · sudeeps · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +5/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet the customer, use their name, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a benefit-driven hook, instead stating it was a follow-up call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer cut straight to requesting a quote.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to understand, do you have any requirement for steel right now, sir? In HR, in CR?
Closure with next step
I will immediately send you its quotation.
Summary
The agent performed a follow-up call with a registered lead in Kolhapur. The customer, who had previous contact with JSW One, immediately stated a requirement for CR steel and asked for rates and a profile. The agent skipped discovery and pitching, agreeing to send a quotation via WhatsApp upon receiving the customer's specific requirements. The call ended with a clear next step for both parties.
Coaching
When a customer cuts straight to price, acknowledge their request but still try to ask one or two key discovery questions (e.g., 'To give you the most accurate quote, what do you manufacture?') to better understand their needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not greet the customer, use their name, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a benefit-driven hook, instead stating it was a follow-up call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer cut straight to requesting a quote. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to understand, do you have any requirement for steel right now, sir? In HR, in CR? Agent asked about a current requirement and then requested the necessary details (sizes, quantity, address) to qualify it. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will immediately send you its quotation. Agent committed to a clear next step: sending a quotation after the customer provides details via WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | Sir, I have a requirement in CR, right now please send me your this... send me the rates and the complete profile. |
Okay, no problem. I will send you the details on WhatsApp. You send me your sizes, quantity, and delivery address. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 28.5s | 12.2s | 50.3s | 8.1s | 305.3 | 0 | 12 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello, Mahalakshmi Enterprises?
हॅलो, महालक्ष्मी एंटरप्राइजेस?
agent
2.7s
Yes.
हां
agent
3.6s
Sir, this is Sudeep speaking from JSW One MSME, Jindal Steel.
सर जी सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
6.3s
Tell me, sir.
बोलिए सर।
agent
7.3s
Sir, your company is registered on our portal, Kolhapur location. This was a follow-up call regarding steel procurement, sir.
सर ये आपका कंपनी रजिस्टर्ड है हमारे पोर्टल पर, कोल्हापुर लोकेशन। इस स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
agent
11.8s
I wanted to understand, do you have any requirement for steel right now, sir? In HR, in CR?
समझना था अभी स्टील में कुछ रिक्वायरमेंट है सर आपको? एचआर में, सीआर में?
customer
15.2s
Sir, I have a requirement in CR, right now please send me your this... send me the rates and the complete profile. I told you last time as well.
सर सीआर में रिक्वायरमेंट है, अभी मुझे थोड़ा आपका ये भेज दीजिए, रेट्स और जरा प्रोफाइल भेज दीजिए पूरा। मैंने लास्ट टाइम भी आपको बोला था।
agent
21.2s
Okay, did you speak with the team?
अच्छा, आपकी बात हुई थी क्या टीम के साथ?
customer
22.5s
Yes, I have already spoken with the team.
हां, टीम के साथ बात हो चुकी है।
agent
23.8s
Okay, so this is the first time I am speaking with you. Okay, no problem. I will send you the details on WhatsApp. You send me your sizes, quantity, and delivery address.
अच्छा, तो मेरी आपसे पहली बार ही बात हो रही है। ओके, कोई नहीं। मैं आपको WhatsApp पे डिटेल्स भेजता हूं आपको। आप आपकी साइजेस, क्वांटिटी एंड डिलीवरी एड्रेस मुझे भेज दो।
agent
29.8s
Payment terms for the first order are 100% advance against PI.
पेमेंट टर्म्स फर्स्ट ऑर्डर के लिए हंड्रेड परसेंट एडवांस है अगेंस्ट पीआई।
customer
32.2s
Okay, no problem sir.
ठीक है, नो प्रॉब्लम सर।
agent
33.3s
So I will immediately send you its quotation.
तो मैं इमीडिएटली आपको इसका कोटेशन भेज देता हूं।
agent
35.2s
What name did you say?
आपका नाम क्या बताया आपने?
customer
37.2s
Hello?
हॅलो?
agent
38.2s
Hello, what name did you say, sir?
हॅलो, आपका नाम क्या बताया सर?
customer
39.4s
Gangadhar.
गंगाधर।
agent
40.5s
Okay. Gangadhar ji, in a little while after this call, I am sending you the contact from my official number, okay?
अच्छा। गंगाधर जी, अभी थोड़ी देर में ये कॉल के बाद में मेरा ऑफिशियल नंबर से आपको भेज रहा हूं कांटेक्ट, ओके?
customer
44.2s
Okay.
ठीक।
agent
45.2s
Okay sir, thank you.
ठीक है सर, थैंक यू।