JSWOzonetel · Call Analysis

Call 21112178903190281 2026-09-10 · Ronak Mehta · 1:29

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry full conversation 16 turns, clean transcript (0% inaudible) Hindi 16 supply_led (campaign_name:medium)
Audio: clear: Some background chatter is present on the customer's side, but it doesn't significantly impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
0.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
segment: trader

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.25
confidence high · +2/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak or use the customer's name, instead jumping directly to a requirement question.
How Sajal Bhaskar did it on a 9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts Hook (supply/price signal) The agent did not lead with a hook; he asked about a requirement and only gave a price after the customer demanded it.
How Sajal Bhaskar did it on a 9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts Discovery (6 Qs) The agent only asked about current brands (1/6 questions) and did not attempt to understand the customer's business, volume, or applications.
How Sajal Bhaskar did it on a 9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection The customer raised 1 objection you did not answer: price
No sir. I am selling it for 61.5, you.

Summary

The agent initiated a call about HR coils, and the customer, who appears to be a trader, immediately challenged the price. The agent explained a recent market price hike and positioned JSW as a premium brand. The conversation ended without any discovery into the customer's needs or establishing a concrete next step.

Coaching

You must control the call by following the pitch structure; instead of immediately giving a price, first complete discovery to understand the customer's business.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Sir, is there any requirement for HR coils?
The agent did not ask for permission to speak or use the customer's name, instead jumping directly to a requirement question.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not lead with a hook; he asked about a requirement and only gave a price after the customer demanded it.
SL3 Discovery (6 Qs) 2 fail 1 0.0
And which one, which make are you comparing, sir?
The agent only asked about current brands (1/6 questions) and did not attempt to understand the customer's business, volume, or applications.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
The agent did not pitch any USPs; he only justified the high price by calling JSW a 'premium' brand.
SL5 Qualify 2 fail – 0.0
The agent asked about a general requirement at the start but never qualified it by capturing grade, size, quantity, or location.
SL6 Closure with next step 1 fail – 0.0
The call ended abruptly with no committed next step like sending a quote or scheduling a follow-up call.

Objections supplementary — never inside the /10

TypeStateCustomer saidRep replied
price mishandled
No sir. I am selling it for 61.5, you.
Sir, the pricing has increased now, sir. There has been a hike today... JSW is a bit, sir, it's in the premium range, so the pricing is already high anyway, sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.69 21.4s 9.6s 58.0s 4.9s 347.7 0 8 8 3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
1.0s
Hello. Yes. Good afternoon sir, Raunak Mehta speaking from JSW One. Sir, is there any requirement for HR coils?
हेलो। हां जी। गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से। सर जी, कुछ रिक्वायरमेंट आ रही है HR coils में?
customer
6.2s
Sir, you tell me your rates.
सर आप अपने रेट बताओ।
agent
7.5s
Sir, it's going for 62 200 for the coil, sir.
सर 62 200 चल रही है coil की तो सर।
customer
9.8s
No sir. I am selling it for 61.5, you.
नहीं सर। साढ़े इकसठ में मैं बेच रहा हूं आप।
agent
11.8s
What?
क्या?
customer
12.3s
I am getting it sold for 61.5, sir.
साढ़े इकसठ में सर मैं बिकवा रहा हूं।
agent
14.2s
Sir, the pricing has increased now, sir. There has been a hike today. Of one to one and a half rupees.
सर अभी प्राइसिंग बढ़ गई है सर। आज हाइक हुई है। एक से डेढ़ रुपए की।
customer
17.1s
Huh?
हैं?
agent
17.5s
There has been a hike of one to one and a half rupees just now. There has been a hike of one rupee, sir. Of one to one and a half rupees.
अभी एक से डेढ़ रुपए की हाइक हुई है। एक रुपए की हाइक हुई है सर। एक से डेढ़ रुपए की।
customer
20.9s
Okay.
अच्छा।
agent
21.7s
Yes. And which one, which make are you comparing, sir?
हां। और आपको कौनसा कौनसा make आप compare कर रहे हैं सर?
customer
24.3s
Sir, I have JSW, NMDC, JSL, I have all brands.
सर JSW है, NMDC है, JSL है, सब ब्रांड है मेरे पास।
agent
27.2s
Okay. No sir, then JSW is a bit, sir, it's in the premium range, so the pricing is already high anyway, sir.
ओके। नहीं सर, फिर JSW का थोड़ा है सर प्रीमियम में है तो अभी प्राइसिंग तो वैसे भी हाई हो रखी है सर।
customer
31.2s
Okay sir, fine.
चलो सर, ठीक है।
agent
32.0s
I am telling you the entry price. Okay. Fine.
Entry price बता रहा हूं मैं। ओके। ठीक है।
customer
34.0s
Won't eat now? Your...
अभी नहीं खाएगा? अपना...