Call 21112178903183841 2026-09-10 · dhruv · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from other conversations in a call center environment, which sometimes makes the speech slightly hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company and self but did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, material usage, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Ravi bhai, do we have any requirement right now for HR and all?
Summary
The agent contacted SKV Engineers, confirmed the company, and immediately asked if they had a requirement for HR material. The customer stated they had no current need. The agent then ended the call with a polite but non-specific closing.
Coaching
You skipped the hook and discovery steps, immediately asking for a requirement which led to a quick shutdown; always lead with a value proposition to earn the customer's attention first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company and self but did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, material usage, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Ravi bhai, do we have any requirement right now for HR and all? Agent successfully asked if there was a current requirement, which was the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, please remember me, sir/owner. The call ended with a generic closing rather than a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.797 heavy | 11.0s | 2.8s | 61.2s | 3.5s | 289.1 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hmm?
હં?
customer
2.5s
Hello?
હલો?
agent
3.8s
Hello, JSW One MSME, am I speaking with SKV Engineers?
હલો, JSW One MSME, SKV Engineers માં વાત હો રહી હૈ?
customer
6.6s
Where are you calling from?
ક્યાંથી બોલો?
agent
7.6s
I am calling from JSW One MSME, sir. Am I speaking with someone at SKV Engineers, sir/owner?
JSW One MSME થી વાત કરું છું સાહેબ. SKV Engineers માં વાત થાય છે મારી માલિક?
customer
11.3s
Hmm.
હં.
agent
11.9s
Ravi bhai, do we have any requirement right now for HR and all?
રવિભાઈ, જે આપણે કઈ છે requirement અત્યારે HR વગેરેમાં?
customer
16.8s
Not right now.
અત્યારે નથી.
agent
17.8s
No problem. If there is anything, please remember me, sir/owner.
કાઈ વાંધો નહિ. કઈ હોય તો પ્લીઝ યાદ કરજોને માલિક.
customer
20.1s
Hmm.
હં.
agent
21.0s
Okay.
ઓકે.