Call 21112178903174952 2026-09-10 · Rohit Mishra · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some light background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the customer and JSW but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent treated this as a follow-up call and skipped the hook, moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement instead.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You send me a WhatsApp, I will send the requirement.
did well
Qualify
Do you have any requirement?
Summary
The agent made a follow-up call, skipping the standard pitch structure to directly ask for a requirement. The customer, from a manufacturing company ('RMI Tool'), deflected by asking the agent to send a WhatsApp to which he would reply with his needs. The agent agreed and ended the call without capturing any details or setting a firm follow-up plan.
Coaching
When a customer deflects to an offline channel like WhatsApp, you must try to ask at least one discovery question on the call before agreeing, to maintain control and gather intelligence.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Am I speaking with Manpal ji from RMI Tool? Agent identified the customer and JSW but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent treated this as a follow-up call and skipped the hook, moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement instead. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, okay. Agent passively agreed to the customer's request to send a WhatsApp but did not establish a specific, committed follow-up action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You send me a WhatsApp, I will send the requirement. |
Alright, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 14.8s | 4.2s | 58.0s | 8.9s | 263.5 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हेलो।
agent
1.8s
Hello.
हेलो।
customer
2.9s
Yes.
हां जी।
agent
3.6s
Yes, hello. Am I speaking with Manpal ji from RMI Tool?
हां जी नमस्ते। आर एम आई टूल से बात कर रहे हैं मनपाल जी?
customer
6.4s
Yes, tell me.
बताइए जी।
agent
7.3s
This is Rohit Mishra speaking from JSW.
रोहित मिश्रा बात कर रहा हूं जे एस डब्ल्यू से।
customer
9.4s
From where?
कहां से जी?
agent
10.2s
From JSW.
जे एस डब्ल्यू से।
customer
11.2s
Yes, tell me.
बताइए जी।
agent
12.1s
I guess we spoke earlier in December. You had said that you will be sharing some inquiries over email but unfortunately, nothing has started between us yet. I just made a follow-up call for that sake. Do you have any requirement?
हमारी बात आई गेस पहले दिसंबर में हुई है। आपने कहा था कुछ इंक्वायरीज यू विल बी शेयरिंग ओवर ईमेल बट अनफॉर्चूनेटली अभी तक कुछ हमारा हमारे बीच स्टार्ट नहीं हुआ है। जस्ट फॉर अ सेक आपको एक फॉलो अप कॉल किया है। आपकी कुछ रिक्वायरमेंट है?
customer
21.8s
You send me a WhatsApp, I will send the requirement.
आप मेरे को WhatsApp डालो, रिक्वायरमेंट डाल दूंगा।
agent
24.3s
Alright, okay.
चलो, ओके।