Call 21112178903130191 2026-09-10 · Ronak Mehta · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The agent claims the customer's voice is breaking at one point, but the customer's speech is audible in the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +10/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a question about procurement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, but instead opened with a list of products.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
are you planning any procurement this month for material in MS steels, HR sheets, coils?
Summary
The agent opened the call and asked about procurement needs. The customer stated they could not proceed with business as their father had recently passed away. The agent offered condolences and the call ended without any discovery or a committed next step.
Coaching
When a customer shares a personal tragedy, show empathy and then gently propose a specific callback time in the future, for example: 'I'm very sorry, I will call you back in a month'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, you had an account with us, Pankaj ji, are you planning any procurement this month for material in MS steels, HR sheets, coils? The agent did not ask for permission to speak, instead jumping directly into a question about procurement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | are you planning any procurement this month for material in MS steels, HR sheets, coils? The agent did not provide a supply or price hook, but instead opened with a list of products. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | are you planning any procurement this month for material in MS steels, HR sheets, coils? The agent successfully asked if a current requirement exists, though the customer declined for personal reasons. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent offered condolences but did not propose a specific next step, such as a callback in a few weeks. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.548 | 11.4s | 9.4s | 49.2s | 6.8s | 310.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
agent
1.5s
Yes?
हाँ जी?
agent
2.0s
Yes, good afternoon sir, this is Manoj Mehta speaking from JSW One.
जी, good afternoon sir, मनोज मेहता बात कर रहा हूँ JSW One से।
agent
4.5s
Sir, you had an account with us, Pankaj ji, are you planning any procurement this month for material in MS steels, HR sheets, coils?
सर, account था हमारे साथ में पंकज जी, कुछ plan कर रहे हैं ये month में procurement का material में MS steels में, HR sheets में, coils में?
customer
9.0s
No sir, there is no plan right now, my father has passed away, so I am currently occupied with those processes.
नहीं सर अभी कोई plan नहीं है, अभी मेरे father की death हो चुकी है, तो अभी उसी process में सब में लगा हुआ हूँ।
agent
13.1s
Your, sir, your voice is breaking. What were you saying, sir?
आपका सर आपका आवाज़ break हो रहा है। आप क्या बोल रहे थे सर?
customer
15.1s
I was saying sir, my father has passed away, so I am a bit occupied with those processes right now.
मैं ये कह रहा था सर मेरे father की death हो चुकी है तो अभी ज़रा उसी process में सब में लगा हुआ हूँ।
agent
19.1s
Yes, yes, yes. Sorry for the intervention.
जी जी जी। Sorry for the intervention.
customer
20.5s
No, it's okay.
agent
21.2s
Yes. Condolences with us.
जी। Condolences with us.
customer
22.9s
Okay, thank you.