Call 21112178903002991 2026-09-10 · dhruv · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: The customer is busy and asks the agent to call back later.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for a specific callback time after the customer declined to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself from JSW One, but the customer immediately stated they were busy and requested a callback. The agent agreed and ended the call without scheduling a specific time for the follow-up.
Coaching
When a customer says they are busy, always ask for a specific time to call back, for example, 'Sure, can I call you back in an hour, or later this afternoon?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Uh sir, can you call back a little later? I'm a bit busy. AGENT: Okay sir. Okay okay. Okay. The agent did not ask for a specific callback time after the customer declined to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch could be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir. Okay okay. Okay. The agent agreed to call back but did not establish a specific, committed time or date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.523 | 3.4s | 3.1s | 22.5s | 1.6s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
0.9s
Hello?
हेलो?
customer
1.5s
Yes?
हां?
agent
2.3s
Uh sir, I'm calling from JSW One.
अ सर, JSW One से बात कर रहा हूं।
customer
4.2s
Uh sir, can you call back a little later? I'm a bit busy.
अह सर, थोड़ी देर बाद में कॉल करेंगे? थोड़ा काम है।
agent
6.7s
Okay sir. Okay okay. Okay.
ठीक है सर। ठीक ठीक। ओके।