Call 21112178902989312 2026-09-10 · dhruv · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could ask about current requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Uh ma'am, I was calling from JSW One. Am I speaking with Maura Industries?
Summary
The agent introduced himself and JSW One to Maura Industries. The customer immediately stated it was a holiday and asked the agent to call back the next day. The agent agreed and ended the call without proceeding further.
Coaching
When a customer asks you to call back on another day, confirm a specific time to turn a vague instruction into a firm appointment.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh ma'am, I was calling from JSW One. Am I speaking with Maura Industries? The agent successfully introduced himself and the company, and correctly handled the customer's immediate request to call back later without being pushy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could ask about current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, okay. The agent only acknowledged the customer's request to call back tomorrow, but did not establish a specific, committed next step like a confirmed time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 4.1s | 2.1s | 35.8s | 2.5s | too short | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.8s
Hello?
हेलो?
customer
2.7s
Yes.
हां।
agent
3.3s
Uh ma'am, I was calling from JSW One. Am I speaking with Maura Industries?
अह मैम JSW One से बात कर रहा था। Maura Industries में बात हो रही है?
customer
5.9s
Call tomorrow, it's a holiday today.
कल कीजिए ना, आज छुट्टी है।
agent
7.5s
Alright, okay.
ठीक है, ओके।