Call 21112178902963441 2026-09-10 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer coughs at the beginning of the call, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but did not greet the customer by name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook (price/availability benefit) and instead immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement in sheet metal right now, sir?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no current need but would reach out if one arose. The agent accepted this and ended the call without attempting any discovery or setting a follow-up.
Coaching
Instead of immediately asking for a requirement, you must first provide a hook (a price or availability benefit) to create interest, then proceed to discovery questions to understand the customer's needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. The agent identified JSW One but did not greet the customer by name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in sheet metal etc.? The agent did not provide a hook (price/availability benefit) and instead immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement in sheet metal right now, sir? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Theek hai sir, theek hai. Okay. The agent accepted the customer's brush-off without proposing a specific next step like a callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.582 | 8.5s | 6.1s | 57.4s | 2.2s | 275.3 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.1s
Hello.
agent
2.8s
Hello.
customer
3.5s
Hello, tell me.
Hello, boliye na.
agent
4.6s
Sir, I was calling from JSW One.
Sir JSW One se baat kar raha tha main.
customer
6.2s
From where, sir?
Kahan se sir?
agent
7.0s
JSW One MSME.
customer
8.3s
Sir, tell me.
Sir boliye na.
agent
9.3s
Uh sir, are you looking for any requirement in sheet metal etc.?
Uh sir kuch requirement mein dekh rahe hain sheet metal wagera mein?
customer
11.6s
What sir?
Kya sir?
agent
12.3s
Is there any requirement in sheet metal right now, sir?
Sheet metal mein kuch requirement hai sir abhi?
customer
14.3s
Yes, no, not right now sir. If there is anything, I will tell you, sir.
Haan nahi abhi nahi sir, kuch rahega toh bol dunga sir aapko.
agent
17.0s
Okay sir, okay. Okay.
Theek hai sir, theek hai. Okay.
customer
18.1s
Okay sir.
agent
18.7s
Thank you.