Call 21112178902886661 2026-09-10 · dhruv · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | English | 24 | new_registration (campaign_name:high) |
Audio: clear: The conversation is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: JSW Paint
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +16/−8
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent could not proceed to discovery as the customer immediately clarified they were looking for paint, not steel.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No steel opportunity was identified, and no specific callback was scheduled for steel products.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent provided a helpful referral to another team but did not achieve one of the three specified sales closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh ma'am, actually we are calling from JSW One MSME, Jindal Steel Works. ... your account was registered on our portal.
Summary
The customer, a painting contractor, registered on the portal intending to buy JSW Paint. The agent correctly identified that the JSW One MSME platform is for steel and cement. The agent handled the situation well by promising to forward the customer's details to the JSW Paint team for a callback.
Coaching
When a lead is for a different JSW division like Paint, your handling was perfect: identify the need, confirm you'll route them to the right team, and close professionally.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh ma'am, actually we are calling from JSW One MSME, Jindal Steel Works. ... your account was registered on our portal. The agent opened the call by introducing the company and the reason for the call in a non-pushy, helpful manner. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is this Helkin Group? The agent only verified the company name before the call was disqualified by the customer's product need. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent could not proceed to discovery as the customer immediately clarified they were looking for paint, not steel. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not performed as the call was disqualified before this stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No steel opportunity was identified, and no specific callback was scheduled for steel products. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent provided a helpful referral to another team but did not achieve one of the three specified sales closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.533 | 21.6s | 18.9s | 63.5s | 5.3s | 280.6 | 0 | 12 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.1s
Hello.
customer
2.8s
Hello, yes. Good afternoon.
agent
4.5s
Is this Helkin Group?
customer
6.0s
Sorry?
agent
6.5s
Is this Helkin Group?
customer
7.9s
Yes, yes, yes.
agent
8.9s
Uh ma'am, actually we are calling from JSW One MSME, Jindal Steel Works.
customer
12.2s
Yeah.
agent
12.9s
Uh so basically your account was registered on our portal. It got registered like today, today itself, yesterday in the noon.
customer
18.2s
Yeah.
agent
18.7s
So I just wanted to understand, are we into steel procurement or something?
customer
21.6s
No, actually we are into painting services. We are the painting services contractor. So I wanted to register for the JSW Paint.
agent
27.4s
Uh huh.
customer
28.3s
Yeah. So actually I gone, firstly I registered and then I went your website. So there I saw only for the steel and cement.
agent
33.4s
That's right. That's right.
customer
34.8s
Yeah.
agent
35.6s
No worries ma'am. I'll update it and I'll ask the paint team to connect with you.
customer
38.8s
Yeah. No worries. Thank you.
agent
40.4s
Thank you.
customer
41.8s
So I will, you will call me for the...
agent
43.5s
Yeah, you'll get a call back. You'll get a call back. Yeah, yeah. You'll get a call back.
customer
45.9s
Yes. Thank you.
agent
47.4s
Yes, thank you.