Call 21112178902437031 2026-09-10 · Aditya Pandey · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Standard call center background noise is present but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +1/−6
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
This is a generic hook, not the required supply-led hook about price or availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions after the customer immediately objected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
price incumbent_supplier
Rate आपके match नहीं करते. (Your rates don't match.)
माल आपसे आता नहीं है। (The material doesn't come from you.)
Summary
The agent called a customer who was immediately hostile, citing past negative experiences with JSW's pricing and material availability. The agent did not attempt to handle these objections, acknowledged the complaint, and the call ended without any discovery or next steps.
Coaching
When a customer immediately objects with past grievances, you must try to understand the specifics of their complaint instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello. I am Aditya Pandey speaking from JSW One. Agent introduced himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, you were registered on our platform, I called regarding that. This is a generic hook, not the required supply-led hook about price or availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions after the customer immediately objected. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about a current requirement after the customer raised objections. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step proposed or agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Rate आपके match नहीं करते. (Your rates don't match.) |
ठीक है सर। (Okay sir.) |
| incumbent_supplier | mishandled | माल आपसे आता नहीं है। (The material doesn't come from you.) |
ठीक है सर। (Okay sir.) |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.461 | 8.2s | 9.6s | 40.2s | 3.2s | 212.2 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हॅलो?
agent
2.0s
Hello, Techno Steel?
customer
3.5s
Yes?
हां जी?
agent
4.5s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
9.0s
Hello?
customer
10.1s
Speak brother, speak.
बोलिए भैया, बोलिए।
agent
11.2s
Hello?
agent
12.1s
Yes sir, you were registered on our platform, I called regarding that.
हां सर, आप हमारे platform पर register थे, उसी के regarding call किया था।
customer
14.8s
Brother, I am not registered. Calls keep coming from your side. Your rates don't match. The material doesn't come from you. You are busy with daily calling.
भाई, मैं कोई register नहीं हूं। आपके यहां से call आती रहती हैं। Rate आपके match नहीं करते। माल आपसे आता नहीं है। Daily calling पे आप लगे रहते हो।
agent
21.9s
Okay sir.
ठीक है सर।
customer
22.5s
Okay? Yes.
ठीक है? हां।
agent
23.9s
Okay.
ठीक है।