21112178902291411 · Call

Call 21112178902291411 2026-09-10 · Rohit Mishra · 0:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 11 turns, clean transcript (0% inaudible)	Hindi	11	supply_led (campaign_name:medium)

Audio: noisy: There is background noise on the customer's side, and loud music starts playing midway through the call, obscuring the conversation.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified JSW and the customer but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went directly to asking for a requirement, rather than leading with a supply or price signal.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked before the call ended.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Did you have any requirement in HR right now?

Summary

The agent contacted the customer and, after confirming their identity, asked directly for a requirement in HR or profile sheets. The customer seemed to have trouble hearing, and the call ended prematurely due to a likely connection issue before any meaningful conversation could occur.

Coaching

Rohit, always start by asking for permission to speak before jumping into the requirement. A proper opener and hook will warm up the customer and make them more likely to engage.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent identified JSW and the customer but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went directly to asking for a requirement, rather than leading with a supply or price signal.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked before the call ended.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	pass	–	2.0	Did you have any requirement in HR right now? Agent successfully asked for a current requirement, though the call ended before a response was given.
SL6 Closure with next step	1	fail	–	0.0	The call ended abruptly before any next step could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.515	5.0s	4.7s	44.3s	1.6s	too short	0	4	7	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

हॅलो.

customer

2.8s

Hello?

हॅलो?

agent

4.0s

Yes, am I speaking with Sanik?

हाँ, सानिक से ही बात हो रही है क्या?

customer

4.9s

Yes, where are you from?

हाँ जी, आप कहाँ से?

agent

5.9s

I am speaking from JSW, from Mumbai.

JSW से बात कर रहा हूँ, मुंबई से।

customer

7.6s

Yes, brother.

हाँ जी भैया।

agent

8.4s

Did you have any requirement in HR right now?

अभी कोई रिक्वायरमेंट थी क्या HR में?

customer

10.2s

In HR?

HR में?

agent

10.8s

Or in profile sheet.

या प्रोफाइल शीट में।

customer

12.5s

Hello?

हेलो?

customer

15.5s

Hello?

हेलो?