Call 21112178902239061 2026-09-10 · dhruv · 3:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 36 turns, clean transcript (0% inaudible) | Gujarati | 36 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.64
confidence high · +4/−0
from 7 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening directly with a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only 1 of 6 discovery questions was covered (current supplier), and this was volunteered by the customer, not asked by the agent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although a requirement was identified and thickness was asked, the agent failed to capture other critical details like width, quantity, or delivery date.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, I am calling from the JSW One platform. ... Patel sir, is there any requirement right now in HR?
Pitch (2-3 USPs)
Because sir, if you take our coil cut directly from JSW, sir, you won't have this problem of wrinkles, waviness, or bends.
Summary
The agent spoke with a manufacturer who is currently buying HR material from Tata after a bad quality experience with a previous supplier. The customer expressed interest in JSW's coil-cut material but was hesitant due to quality concerns. The agent addressed this by pitching JSW's direct supply model and offered a stockyard visit. The call ended with the agent agreeing to share contact details for the customer to arrange a visit at an unspecified future time.
Coaching
You missed a key opportunity by skipping discovery. Asking about the customer's monthly tonnage and end-product would have helped you better qualify the lead and tailor your pitch.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, I am calling from the JSW One platform. ... Patel sir, is there any requirement right now in HR? The agent identified JSW One and used the customer's name, and the customer's immediate engagement served as implicit permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening directly with a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | I have started with Tata. Only 1 of 6 discovery questions was covered (current supplier), and this was volunteered by the customer, not asked by the agent. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Because sir, if you take our coil cut directly from JSW, sir, you won't have this problem of wrinkles, waviness, or bends. The agent correctly pitched a quality USP (no defects) directly addressing the customer's stated concern about a previous supplier's material quality. |
| SL5 Qualify | 2 | fail | – | 0.0 | What thickness will you need? Although a requirement was identified and thickness was asked, the agent failed to capture other critical details like width, quantity, or delivery date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll put my contact number on WhatsApp. The call ended with a vague plan for a future visit and sharing a number, but no specific, committed next step like a quote or a scheduled callback was set. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | Then I stopped buying. I have started with Tata. |
Because sir, if you take our coil cut directly from JSW, sir, you won't have this problem of wrinkles, waviness, or bends. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.67 | 94.0s | 46.3s | 80.7s | 44.0s | 168.5 | 0 | 18 | 18 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
4.5s
Hello.
હાલો.
agent
5.5s
Hello.
હાલો.
customer
6.2s
Yes.
હા.
agent
6.8s
Hello.
હાલો.
customer
7.5s
Yes, who is this?
હા, કોણ?
agent
8.1s
Sir, I'm calling from JSW One, Jindal Steel.
સર, JSW One થી વાત કરું છું, જીંદાલ સ્ટીલ.
customer
9.8s
Yes, tell me, tell me, tell me, tell me.
હા, બોલો બોલો, બોલો બોલો.
agent
11.2s
Patel sir, is there any requirement right now in HR?
પટેલ સાહેબ, કઈ છે રિક્વાયરમેન્ટ અત્યારે HR માં?
customer
13.7s
Right now in HR, we buy it daily, sir. We have a requirement for packet, package.
અત્યારે HR માં તો રોજ લઈ લઈએ છીએ સાહેબ. અમને પેકેટ, પેકેજની રિક્વાયરમેન્ટ હોય છે.
agent
18.0s
Packet material.
પેકેટ મટીરીયલ.
customer
18.8s
Hmm, you provide coil cut.
હમમ, તમે કોઈલ કટ આપો છો.
agent
20.5s
I do provide coil cut, sir. But what is the concern with packet material? I mean, is there a specific reason for packet material?
હું કોઈલ કટ આપું સાહેબ. પણ પેકેટ મટીરીયલનું કન્સર્ન શું છે? એટલે આપણે કઈ સ્પેસિફિક કારણ પેકેટ મટીરીયલ માટે?
customer
25.1s
That coil... I mean, it doesn't work for us, it's available.
એ કોઈલ મતલબ અમારે નથી ચાલતું, મળી જાય છે.
agent
28.3s
Oh, okay. No, because what happens, sir, is that until now, I guess you must have been buying material from dealers and distributors, so they might use KV coils, do NCO, do auctions. Now, they won't be able to give you that clarity either.
અચ્છા, ઓકે. ના કેમકે શું હોય ને સાહેબ કે અત્યાર સુધી આઈ ગેસ તમે જે ડીલર ડિસ્ટ્રીબ્યુટરથી માલ લેતા હશો, તો એ લોકો જો કેવી કોઈલો યુઝ કરે, NCO કરે, ઓક્શન કરે, હવે ઈ ક્લેરિટી તમને નઈ આપી શકે એ લોકો પણ.
customer
34.8s
We only take packets. From a certain company, two years ago, we took a packet. It had so many... and wrinkles were coming... and we replied to them that there are this many wrinkles, you should see. They said you replied after fifteen days. I said, when the packet is opened, that's when you find out, right? What would you know without opening the packet? Then I stopped buying. I have started with Tata.
અમે તો પેકેટ જ લઈએ છીએ. ઘાટ તે તેડી કંપનીમાંથી બે વર્ષ પહેલાં પેકેટ લીધું'તું. એટલા જ રડ આવતા'તા ને રિંકલ આવતા'તા ને તે તે તે તે એમને રિપ્લાય કર્યો કે ભાઈ આટલા રિંકલ છે તમે જુઓ. કે કે પંદર દિવસ પછી તમે રિપ્લાય કર્યો. મેં કીધું જ્યારે પેકેટ ખુલે ત્યારે ખબર પડે ને. પેકેટ ખુલ્યા વગર તો શું ખબર પડે. પછી મેં લેવાનું બંધ કર્યું. ટાટા ચાલુ કરી દીધું છે.
agent
50.1s
Understood. Because sir, if you take our coil cut directly from JSW, sir, you won't have this problem of wrinkles, waviness, or bends. Because what happens is, JSW itself, from our stockyard in Kanbha, we give you the material from there.
સમજાઈ ગયું. કેમકે સાહેબ અમારું તમે કોઈલ કટ ડિરેક્ટલી અગર JSW થી પણ લેશો ને સાહેબ, તો તમને આ બ્રિંકલ, વેવીનેસ, બેન્ડ, આ પ્રોબ્લેમ નઈ આવે. કેમકે શું હોય, JSW પોતે જે અમારા સ્ટોકયાર્ડ છે ને કણભામાં, ત્યાંથી જ માલ આપીએ અમે તમને.
customer
57.8s
Who? From whose stockyard?
કોણ? કોના ત્યાંથી સ્ટોકયાર્ડ?
agent
59.5s
No no, our own, JSW's, Jindal Steel's own stockyard is there, sir, in Kanbha-Kathwada.
ના ના, અમારું પોતાનું JSW નો, જીંદાલ સ્ટીલનો પોતાનો સ્ટોકયાર્ડ છે સાહેબ, કણભા કઠવાડામાં.
customer
103.5s
One second, one minute. In Kanbha-Kathwada? Where?
એક સેકન્ડ, એક મિનિટ. કણભા કઠવાડામાં? ક્યાં?
agent
105.8s
Rameshwar Cutter, there is Rameshwar Cutter, right?
રામેશ્વર કટર, રામેશ્વર કટર છે ને?
customer
108.1s
Rameshwar Cutter... there is one in Pasunj.
રામેશ્વર કટર પસુંજમાં છે એક.
agent
110.8s
Yes, that one.
હા, ઈ જ.
customer
111.8s
It's in Pasunj?
પસુંજમાં છે?
agent
112.5s
It's not in Pasunj. One second, let me tell you where Rameshwar Cutter is. One second. Yes, the one that is in Vasna, that's the one.
પસુંજમાં નથી. એક સેકન્ડ, હું જણાવું તમને રામેશ્વર કટર ક્યાં છે. એક સેકન્ડ. હા, વાસણામાં જે છે ને, ઈ જ.
customer
116.6s
Where is it?
ક્યાં છે?
agent
117.1s
The one in Vasna, our Rameshwar Cutter, our cutting line is installed right there and we do business on our own inventory, sir. We don't do business on any dealer-distributor's inventory.
વાસણાવાળો જે છે ને આપડો રામેશ્વર કટર, ત્યાં જ અમારી કટિંગ લાઈન લાગી હોય અને અમારી પોતાની ઇન્વેન્ટરી ઉપર જ અમે બિઝનેસ કરીએ સાહેબ. કોઈ ડીલર ડિસ્ટ્રીબ્યુટરની ઇન્વેન્ટરી પર આપણે બિઝનેસ નથી કરતા.
customer
124.5s
Your coil cut material... I'll have to see it once.
તમારું કોઈલ કટનું મટીરીયલ એકવાર જોવું પડે.
agent
127.0s
So whenever you are free, you tell me, I will arrange a visit alignment for you there.
તો તમને જ્યારે સોયો હોય, તમે મને કયો, હું તમારી વિઝિટનું અલાઈનમેન્ટ કરાવી દઉં ત્યાં આગળ.
customer
130.5s
Okay. In that, in coil... coil cut, can we get a 2-meter panel?
બરાબર. એમાં એમાં કોઈલ કોઈલ કટમાં બે બે મીટર પનો મળી જાય?
agent
135.0s
You can get it. What thickness will you need?
મળી જાય ને. શું થીકનેસમાં જોશે?
customer
136.8s
Okay, okay, okay.
ઓકે, ઓકે, ઓકે.
agent
138.3s
What thickness will you need?
શું થીકનેસ લાગશે તમને?
customer
139.3s
Five, six, eight, ten. So you give me a date, I'll tell you.
પાંચ, છ, આઠ, દસ. તો તમે મને ડેટ ડેટ આપો, હું કઉં કઉં તમને.
agent
142.5s
Done sir, done. I'll put my contact number on WhatsApp.
ડન સર, ડન. હું WhatsApp પર નાખું મારો કોન્ટેક્ટ નંબર.
customer
145.0s
Do it, okay, okay, do it, do it.
કરો, બસ, બસ, કરો, કરો.