Call 21112178902214821 2026-09-10 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: muffled: The agent's voice is occasionally muffled and distant, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement for HR right now?
Summary
The agent contacted Bolar Industries and, after introductions, was informed of poor line quality. The agent skipped the standard hook and asked directly for a current HR requirement. The customer did not seem to hear or understand the question, and the call ended without any discovery or next steps.
Coaching
Rohit, remember to always ask for permission and deliver the hook before asking for a requirement; this gives the customer a reason to stay on the line and listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for HR right now? Agent successfully asked for a current requirement, though the call ended before a response was given. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next steps could be discussed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.529 | 6.3s | 5.6s | 48.1s | 1.8s | 333.3 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
हेलो
agent
1.2s
Hello
हेलो
customer
2.0s
Hello
हेलो
agent
2.7s
Yes?
हांजी?
agent
3.4s
Yes, am I speaking with Bolar Industries?
हांजी, Bolar Industries से बात कर रहे हैं?
customer
4.9s
Yes, tell me.
जी हां, बताएं।
agent
6.0s
Yes, this is Rohit Mishra speaking, sir.
जी, रोहित मिश्रा बात कर रहा हूं सर।
customer
7.4s
Sir, your voice is breaking up a bit. Tell me.
सर आपकी आवाज थोड़ी ब्रेक हो रही है। बताएं।
agent
9.6s
Yes, this is Rohit Mishra speaking from JSW.
हांजी, रोहित मिश्रा बात कर रहा हूं JSW से।
customer
11.7s
Uh, yes, tell me, Rohit ji.
अह जी बताएं रोहित जी।
agent
13.2s
Uh sir, do you have any requirement for HR right now?
अह सर जी अभी कुछ रिक्वायरमेंट थी HR में?
customer
15.5s
Yes, sorry?
जी, सॉरी?