Call 21112178902188781 2026-09-10 · dhruv · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement in HR etc.?
Summary
Agent called to inquire about HR material requirements. The customer, Sunil, stated he had no requirement at the moment. The agent did not perform discovery or pitch, and ended the call with a generic closing.
Coaching
You must follow the pitch structure: always ask for permission to speak and deliver the supply hook before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement in HR etc.? Agent successfully asked if there was a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if there's anything, please remember us, sir. The closure was generic and did not include a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 8.1s | 3.6s | 41.3s | 1.8s | 303.7 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.6s
Hello.
customer
1.4s
Yes?
हाँ?
agent
1.8s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं।
customer
3.5s
Speak.
बोलिए।
agent
4.2s
Uh, am I speaking with Sunil sir?
अह सुनील सर से बात हो रही है मेरी?
customer
5.7s
Yes, go on.
हाँ बोलिए ना।
agent
6.5s
Uh sir, is there any requirement in HR etc.?
अह सर कुछ रिक्वायरमेंट है HR वगेरा में?
customer
8.4s
No, not right now, sir.
नहीं अभी तो नहीं सर कुछ।
agent
9.6s
Okay, so no planning for this month, right?
अच्छा, ये मंथ में कुछ प्लानिंग नहीं है ना?
customer
11.2s
No, no, no.
नहीं नहीं नहीं।
agent
12.0s
Okay sir, if there's anything, please remember us, sir.
ठीक है ना सर, कुछ रहता है तो प्लीज याद कीजिएगा सर।
customer
13.9s
Yes.
हाँ।
agent
14.8s
Okay.