Call 21112178902131391 2026-09-10 · dhruv · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise from the agent's side (call center environment) but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked qualifying questions after the customer specified a product.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: Okay sir, I'll send it. Okay.
Summary
The agent opened the call by asking for a requirement. The customer immediately took control, asking for the price of 2.5mm CRPO coil for delivery to Waluj. The agent gathered these basic details and committed to sending the price on WhatsApp. No discovery or USP pitching occurred.
Coaching
When a customer gives you a direct requirement, don't abandon the pitch; instead, use discovery questions to understand the context behind their need before you commit to a quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked qualifying questions after the customer specified a product. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent only captured thickness and location, failing to ask for grade, width, or quantity for the requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Okay sir, I'll send it. Okay. Agent committed to sending the price on WhatsApp as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.699 | 17.2s | 7.4s | 55.4s | 2.6s | 334.9 | 0 | 12 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.7s
Hello.
customer
2.5s
Yes.
हाँ।
agent
3.1s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
5.2s
Yes, tell me.
बोलिए ना।
agent
6.2s
Uh sir, is there any requirement for sheet metals etc.?
अह सर कुछ रिक्वायरमेंट है sheet metals वगेरा में?
customer
9.5s
Hello.
agent
10.1s
You...
आप...
customer
10.5s
Do you also provide coil to coil?
आप क्या coil to coil भी देते हो क्या?
agent
12.3s
You'll get coil to coil, you'll get CTL, you'll get it as you need it.
Coil to coil मिल जाएगा, CTL मिल जाएगा, जैसे आपको चाहिए वैसे मिल जाएगा।
customer
15.2s
Okay.
customer
16.6s
What is the rate for CRPO?
Rate क्या है CRPO का?
agent
18.2s
Uh, in what thickness do you need it?
अह क्या thickness में चाहिए आपको?
customer
19.5s
2.5.
agent
20.3s
I'll check and revert to you. And will we need this in coil form, sir?
मैं check करके आपको revert कर देता हूं। और ये क्या coil form में लगेगा सर अपने को?
customer
23.1s
In coil form.
Coil form में।
agent
24.6s
Okay. I'll give it to you now. You need 2.5, right?
ठीक है। मैं आपको अभी देता हूं। 2.5 का चाहिए ना आपको?
customer
26.9s
Yes. WhatsApp it to me.
हाँ। मुझे WhatsApp कर दीजिए।
agent
28.2s
And this...
और ये...
agent
29.0s
Absolutely, sir. And where will we need this delivery, in Pune?
बिल्कुल सर। और ये delivery अपने को किधर पुणे में लगेगी?
customer
31.4s
Waluj.
वलुज।
agent
32.2s
Waluj. Okay. It will be available in Waluj.
वलुज। ठीक है। वलुज में मिल जाएगी।
agent
34.4s
Okay sir, I'll send it. Okay.
ठीक है सर, मैं भेजता हूं। Okay.