Call 21112178902123091 2026-09-10 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted before the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
are you looking for any requirement in HR etc. right now?
Summary
The agent contacted a representative from Rekhi Exports. After introducing themself, the agent immediately asked if there was a requirement for HR coils. The customer stated they had no current need, and the agent ended the call with a passive closing statement.
Coaching
You skipped the permission and hook steps, which makes the call feel abrupt and leads to quick rejections. Always secure a moment of the customer's time and offer a reason for your call before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW One. The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted before the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was terminated by the customer's lack of requirement before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | are you looking for any requirement in HR etc. right now? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, please let me know, sir. The closure was passive and did not establish a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.727 heavy | 12.8s | 4.8s | 49.4s | 4.0s | 318.8 | 0 | 9 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.2s
Hello.
agent
1.7s
Yes.
हां
agent
2.3s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं।
customer
3.9s
Yes, tell me.
हां बोलो ना।
agent
4.9s
Uh sir, actually your account was registered in the name of Rekhi Exports.
अह सर एक्चुअली अपना अकाउंट रजिस्टर्ड था Rekhi Exports के नाम से।
customer
7.9s
Yes.
हां जी।
agent
8.5s
Uh sir, I had called regarding that, so as to understand, are you looking for any requirement in HR etc. right now?
अह सर उसी रिगार्डिंग मैंने कॉल किया था सो एस टू अंडरस्टैंड कुछ रिक्वायरमेंट में देख रहे थे सर HR वगेरा में अभी?
customer
12.9s
No, there is nothing right now.
नहीं अभी तो नहीं है कुछ।
agent
14.6s
Okay, so you don't have it as of now?
अच्छा, as of now नहीं है क्या?
customer
15.9s
No.
नहीं ना।
agent
16.6s
Understood, sir. If there is anything, please let me know, sir.
समझ गया सर। कुछ रहता है तो प्लीज बताइएगा सर।
customer
18.8s
For sure.
पक्का।
customer
19.4s
Sure sure, I'll do that.
agent
21.0s
Okay sir.
agent
21.8s
Thank you.