Call 21112178902123021 2026-09-10 · Rohit Mishra · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter on the customer's side, which sometimes makes their speech a little difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +3/−19
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company and himself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit statement, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent was shut down by the customer immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement for MS right now?
Summary
The agent contacted a manufacturing lead, Narayan Agro Industry. After a brief introduction, the agent immediately asked for a current MS requirement without attempting discovery. The customer stated they had no need at the moment, and the call was concluded without any next steps being established.
Coaching
You skipped the opening and hook, going straight to asking for a requirement. You must first build rapport and establish a reason for the customer to talk to you by following the pitch structure.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company and himself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or benefit statement, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent was shut down by the customer immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement for MS right now? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Alright sir. Okay" and no next step was proposed or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 9.2s | 7.5s | 61.3s | 2.3s | 260.9 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.2s
Hello?
agent
3.0s
Yes?
जी?
customer
3.5s
Yes.
जी।
agent
4.0s
Yes, uh am I speaking with Narayan Agro Industry?
जी, uh नारायण एग्रो इंडस्ट्री से बात कर रहे क्या?
customer
6.1s
Yes.
जी।
agent
6.5s
Yes, this is Rohit Mishra speaking from JSW, from Mumbai.
जी, रोहित मिश्रा बात कर रहा था JSW से, from Mumbai.
customer
9.2s
Yes, tell me.
जी, बताइए।
agent
10.1s
Uh sir, is there any requirement for MS right now?
Uh सर जी, अभी कुछ इतना रिक्वायरमेंट है क्या MS में?
customer
12.1s
There is no need right now. Where are you calling from?
अभी ज़रूरत नहीं है। कहां से बोल रहे हैं?
agent
14.6s
From JSW.
JSW से।
customer
16.0s
Your voice is not clear right now.
आवाज़ अभी क्लियर नहीं आ रही है।
agent
17.5s
From JSW, from Jindal Steel.
JSW से, जिंदल स्टील से।
customer
19.2s
Okay okay okay. No, there is no requirement right now.
अच्छा अच्छा अच्छा। नहीं अभी तो कोई रिक्वायरमेंट नहीं है।
agent
21.6s
Alright sir. Okay.
ठीक है सर। Okay.