Call 21112178901858231 2026-09-10 · Aditya Pandey · 1:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:high) |
Audio: noisy: The agent's line has significant background noise from other call center agents and some digital breakup, which the customer points out and makes transcription difficult in parts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked one discovery question before the customer reported poor audio quality, preventing further progress.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call was abandoned before any requirements could be discussed.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
No closure was possible as the call was terminated due to poor line quality.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello. I am Aditya Pandey speaking from JSW One. ... you had registered on our platform, right? The call was regarding that.
Summary
The agent called a new registrant to understand their business. The conversation was abandoned almost immediately because the customer reported poor audio quality and background noise on the agent's end. The call ended before any meaningful discovery or pitching could occur.
Coaching
When a customer reports poor line quality, immediately acknowledge it and offer to call them right back, rather than asking them to hold.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello. I am Aditya Pandey speaking from JSW One. ... you had registered on our platform, right? The call was regarding that. The agent gave a warm, non-pushy opening that referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, are you speaking from Solvent Air Solution, sir? Only verified the company name (1/4 questions) before the call was derailed by a technical issue. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Are you a manufacturer? Only asked one discovery question before the customer reported poor audio quality, preventing further progress. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended due to a technical issue before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call was abandoned before any requirements could be discussed. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
No closure was possible as the call was terminated due to poor line quality. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 19.3s | 11.9s | 68.8s | 6.4s | 304.7 | 0 | 9 | 9 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हेलो।
agent
1.2s
Hello, for Solvent Air Solution?
हेलो, for Solvent Air Solution?
customer
2.6s
Hello.
हेलो।
agent
3.3s
Hello, are you speaking from Solvent Air Solution, sir?
हेलो, Solvent Air Solution से बोल रहे हैं सर?
customer
5.1s
Yes, speak.
हां, बोलिए।
agent
5.9s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
9.0s
JIW?
agent
9.8s
JSW, sir. Jindal Steel Works.
JSW, सर। Jindal Steel Works.
customer
11.2s
Okay, you are speaking from JSW. Tell me, sir.
Okay, JSW से बात कर रहे हो। बताइए सर।
agent
13.4s
Yes sir, you had registered on our platform, right? The call was regarding that. I wanted to know about your business, sir. You had registered with this name here, right, Solvent Solutions? Are you a manufacturer?
हां सर जी, आपने हमारे platform पे register किया था ना, उसी के regarding call था। वही जानना था सर आपके business के बारे में। आपका यहां पे आपने इसी नाम से register किया था ना Solvent Solutions का? क्या manufacturer हैं क्या?
customer
20.5s
Sir, your voice is not coming clearly.
सर आपकी आवाज ठीक से नहीं आ रही है।
agent
22.8s
Uh, is it coming properly now?
अह अभी आ रही है बराबर?
customer
24.7s
Hello, is the voice still coming?
हेलो, अभी भी आवाज आ रही है?
agent
26.0s
Yes sir, is it coming now?
हां सर, अभी आ रही है?
customer
26.9s
Yes, speak. Speak.
हां, बोलिए। बोलिए।
agent
27.9s
Sir, I was asking if you could explain your business a little, sir?
सर पूछ रहा था कि आपका थोड़ा business explain कर सकते हैं सर?
customer
30.5s
Sir, your voice is not coming clearly. When you speak, a lot of noise comes from the background.
सर आपकी आवाज clear नहीं आ पा रही है। आपकी आवाज जब आप बोलते हो ना तब पीछे से बहुत आवाज आ रही है।
agent
34.8s
Oh. One minute, hold on, sir. One minute.
ओह। एक मिनट, hold on, सर। एक मिनट।