Call 21112178901837561 2026-09-10 · Aditya Pandey · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: clear: Some background traffic noise is audible on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
as the customer deferred the call before discovery could begin.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
as the agent failed to confirm the specific callback window offered by the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
as no specific next step (like a confirmed callback time) was established.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey calling from JSW One. Sir, yesterday you had registered on our platform, I had called regarding that, sir.
Summary
The agent contacted a new registrant from a furniture company. The customer confirmed they had a steel requirement but immediately requested a callback between 4-5 PM. The agent agreed to call back 'after some time' and share his contact details, but did not confirm the specific time, ending the call without any discovery.
Coaching
When a customer gives you a specific time to call back, like 'between four and five', confirm that exact time to secure the next step instead of saying 'after some time'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey calling from JSW One. Sir, yesterday you had registered on our platform, I had called regarding that, sir. as the agent introduced himself and the call's purpose professionally. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hello, am I speaking with Niharika Furniture, sir? ... this is your WhatsApp number, right? as the agent verified company and contact number, but missed city and procurement role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
as the customer deferred the call before discovery could begin. |
| NR4 Platform education | 1 | fail | – | 0.0 |
as no platform benefits were explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh okay sir, I will call you after some time. as the agent failed to confirm the specific callback window offered by the customer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Uh okay sir, I will call you after some time. as no specific next step (like a confirmed callback time) was established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 20.9s | 10.7s | 45.4s | 5.9s | 278.5 | 0 | 8 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello, am I speaking with Niharika Furniture, sir?
हॅलो, निहारिका फर्निचर से बोल रहे सर?
customer
3.3s
Hello?
हॅलो?
agent
4.1s
Hello, am I speaking with Niharika Furniture, sir?
हॅलो, निहारिका फर्निचर से बोल रहे सर?
customer
5.9s
Yes, speaking.
जी हां, बोल रहा हूं।
agent
7.0s
Sir, hello, this is Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
10.0s
JSW One, yes, tell me sir.
JSW One, हां बोलिए सर।
agent
11.6s
Sir, yesterday you had registered on our platform, I had called regarding that, sir. We wanted to know, sir, do you have any requirement for steel, sir?
सर कल आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था सर। हमें ये जानना था सर आपका कुछ रिक्वायरमेंट रहता है सर स्टील में?
customer
18.0s
I did have a requirement, but I needed some details and all.
रिक्वायरमेंट तो था लेकिन मुझे थोडा सा डिटेल्स वगेरा चाहिए था।
agent
21.5s
Okay.
अच्छा।
customer
22.3s
So sir, can you call me between four and five?
तो सर आप मुझे एक चार से पांच के दरमियान फोन कर सकते हैं क्या?
agent
25.8s
Uh okay sir, I will call you after some time. I'll... my WhatsApp, this is your WhatsApp number, right? I'll send you
अह ठीक है सर, मैं थोड़ी देर बाद आपको फोन करता हूं। मैं अपना WhatsApp, ये आपका WhatsApp नंबर है ना? मैं आपको
customer
30.6s
Yes, yes.
जी जी।
agent
31.0s
I'll share my WhatsApp number. This is a DND number, you cannot call back on this.
WhatsApp नंबर शेयर कर देता हूं। ये क्या है DND नंबर है, इसपे आप कॉल बैक नहीं कर सकते।
customer
34.7s
Okay okay okay.
ओके ओके ओके।
agent
36.2s
Okay sir, I'll share it.
ठीक है सर, मैं शेयर करता हूं।
customer
37.6s
Okay.
ओके।