Call 21112178901824691 2026-09-10 · Rohit Mishra · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Gujarati | 5 | new_registration (campaign_name:high) |
Audio: clear: The customer interrupts the agent to state they are in a meeting.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence med · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before the agent could begin discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not identify an opportunity or schedule a specific callback date, accepting a vague 'after some time'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent initiated the call and introduced themself. The customer immediately stated they were in a meeting and asked for a callback 'after some time'. The agent did not secure a specific time and the call ended.
Coaching
When a customer says they are busy, immediately propose a specific time for the callback, such as 'Certainly, sir. May I call you back at 4 PM today?' to secure a firm next step.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent gave a standard greeting but did not welcome the customer for their new registration or position themselves as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before the agent could ask any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before the agent could begin discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: I am in a meeting, please call back after some time, sir. The agent did not identify an opportunity or schedule a specific callback date, accepting a vague 'after some time'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.314 | 1.6s | 3.5s | 34.9s | 1.2s | too short | 0 | 2 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
હાલો
agent
2.8s
Hello?
customer
3.4s
Yes.
હા જી.
agent
3.9s
Yes, hello. Rohit speaking.
હા જી, નમસ્તે. રોહિત વાત કરું છું.
customer
5.2s
Yes, I am in a meeting, please call back after some time, sir.
હા હું મીટિંગમાં છું, થોડી વાર રહીને ફોન કરો ને સાહેબ.