Call 21112178901705341 2026-09-10 · dhruv · 1:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | English | 22 | new_registration (campaign_name:high) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +14/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked one weak question about the business type and failed to probe for quantity, brands, payment terms, or buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about any current or future material requirements, nor did he attempt to schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Actually I just logged in and created account just for the purpose of information, what all are the grades mentioned on application, what are the rate
did well
Warm welcome opener
Who calling from JSW One MSME team, Gulf Stream Works.
Summary
The customer explained they registered on the portal purely for information to understand current market rates for steel. The agent confirmed that prices are only available after raising an RFQ and agreed the customer could do so for informational purposes. The agent did not attempt any discovery or establish a concrete next step, and the call ended.
Coaching
When a customer says they are 'just looking' for information, you must still attempt discovery to understand their business and educate them on our value, instead of passively ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Who calling from JSW One MSME team, Gulf Stream Works. The agent identified himself and the company, fulfilling the basic intent of the step. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask for the customer's name, procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | So, are we in the steel business or something? The agent only asked one weak question about the business type and failed to probe for quantity, brands, payment terms, or buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits; he only confirmed the customer's observation that prices require an RFQ. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about any current or future material requirements, nor did he attempt to schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Actually I just logged in and created account just for the purpose of information, what all are the grades mentioned on application, what are the rates, for just that purpose. |
Okay, no worries. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.386 | 17.9s | 28.5s | 69.6s | 3.4s | 295.0 | 0 | 11 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
agent
2.3s
Hello?
customer
3.1s
Yes.
agent
3.9s
Who calling from JSW One MSME team, Gulf Stream Works.
customer
6.7s
Yes, tell me.
agent
7.6s
Uh sir, basically your account was registered on our portal of in the name of Nerofix Private Limited.
customer
11.0s
Yes.
agent
11.3s
So, I just wanted some clarity on that. So, are we in the steel business or something?
customer
13.9s
Actually I just logged in and created account just for the purpose of information, what all are the grades mentioned on application, what are the rates, for just that purpose. So actually I am from commercial part, just wanted to get idea of what current rates are in the market. Our suppliers are purchasing material from JSW, Tata and Posco.
agent
25.5s
Uh understood.
customer
26.7s
And other local authorities also.
agent
29.3s
Okay, no worries.
customer
30.0s
So actually I am from commercial part, so just wanted to know the rates. But actually on that application rates are not mentioned. After
agent
35.0s
Yeah, so the prices will be subject to
customer
36.4s
only after RFQ you will get rates on it.
agent
38.2s
Yeah, that's right, sir.
customer
39.6s
So do you have idea of rates, what are the rates and all?
agent
41.3s
It totally depends upon the quantity and the location where you want and the exact sizes of the material.
customer
45.2s
So just I can send a RFQ on that part and just not process for orders, will it will it be okay?
agent
49.0s
Yeah, yeah, that's fine.
customer
50.9s
Okay. Thank you.
agent
52.6s
Thank you.