Call 21112178895810051 2026-09-09 · Sajal Bhaskar · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +6/−5
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions; the conversation was sidetracked by an objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No problem, you send me your WhatsApp. We'll see how it goes.
Summary
The agent contacted a manufacturing lead who had a pre-existing objection about high freight costs. The agent successfully handled this by offering an ex-yard price, but failed to conduct any discovery or secure a concrete next step, ending the call on the customer's vague request to receive a WhatsApp message.
Coaching
You must follow the basic call structure: open, provide a value hook, then discover the customer's needs before trying to close.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions; the conversation was sidetracked by an objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only offered a 'good rate' in response to an objection, not as part of a structured pitch. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, is there any requirement at Ravindra Engineering right now? Agent asked if a requirement existed but failed to probe for any specific details (grade, qty, etc.) when the customer confirmed they have needs. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's brush-off to 'send WhatsApp', which is not a committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | The thing with you is that my freight cost is not that much. |
Then you arrange your own vehicle and take the material by tractor. I will give a good rate for my yard anyway. For HR. |
| send_price_will_think | mishandled | No problem, you send me your WhatsApp. We'll see how it goes. |
Okay sir. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.614 | 19.9s | 12.5s | 57.6s | 3.8s | 310.6 | 0 | 9 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.4s
Hello, am I speaking with Rahul ji from Ravindra Engineering?
हॅलो, ये राहुल जी बात कर रहे है रविंद्र इंजीनियरिंग से?
customer
8.2s
Yes.
हांजी।
agent
8.9s
I was calling from JSW One, sir. Greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
11.1s
From where?
कहां से?
agent
11.9s
JSW One, Jindal Steel.
JSW One, जिंदल स्टील।
customer
13.7s
Yes, yes.
जी, जी।
agent
14.6s
Sir, is there any requirement at Ravindra Engineering right now? Your account has been registered for a long time.
सर ये रविंद्र इंजीनियरिंग में कोई रिक्वायरमेंट है अभी? काफी टाइम से रजिस्टर्ड था आपका अकाउंट।
customer
18.4s
Hmm hmm.
हम्म हम्म।
agent
19.0s
HR, CR or anything?
customer
20.8s
Right now there is nothing, sir.
अभी तो कुछ नहीं है सर।
agent
22.5s
Nothing right now?
अभी कुछ नहीं है?
customer
23.6s
Hmm hmm. There is a requirement, but it doesn't get fulfilled from your side. The thing with you is that my freight cost is not that much.
हम्म हम्म। रिक्वायरमेंट होती है बट वो फुलफिल नहीं हो पाती आपकी तरफ से ना। आपके क्या है कि वो इतना तो मेरा भाड़ा ही नहीं।
agent
28.2s
Not the freight? I will get the freight arranged. I mean, if you want, you can arrange your own vehicle in the case of HR at my yard.
भाड़ा नहीं? भाड़ा तो मैं करा दूंगा। मतलब आप चाहो तो अपनी गाड़ी भी लगा सकते हो HR के केस में मेरे यार्ड पे।
customer
32.3s
No, but mine comes by tractor itself.
नहीं तो मेरा तो ट्रैक्टर से ही आ जाता है ना।
agent
34.2s
Then you arrange your own vehicle and take the material by tractor. I will give a good rate for my yard anyway. For HR.
तो आप अपनी गाड़ी लगा के ट्रैक्टर से ले लो मटेरियल। मैं तो बढ़िया रेट दूंगा ही अपने यार्ड का। HR का।
customer
38.1s
Hmm hmm.
हम्म हम्म।
customer
39.2s
No problem, you send me your WhatsApp. We'll see how it goes.
कोई नहीं, आप मेरेको WhatsApp डाल दो अपना। देख लेते हैं किस हिसाब से।
agent
42.0s
Okay sir. Okay.
ठीक है सर। ओके।
customer
43.8s
Okay.
ओके।