JSWOzonetel · Call Analysis

Call 21112178895722541 2026-09-09 · sudeeps · 1:25

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 Call_back_later full conversation 18 turns, clean transcript (0% inaudible) Hindi 18 supply_led (campaign_name:medium)
Audio: clear: Minor office background noise is present on the agent's side but does not impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.24
confidence high · +2/−0 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified self and company but did not ask for permission to speak before asking about requirements.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead jumping directly to a requirement question.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) No discovery questions were asked to understand the customer's business, procurement habits, or applications.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: ...do you have a requirement in HR right now, sir?
Closure with next step
AGENT: I will call you by twelve, one o'clock.

Summary

The agent called a registered lead to follow up on their steel requirement. The customer, Kapil from Suman Engineering, initially denied a requirement but then inquired about 2.5mm HR MS. As the customer could not provide a quantity immediately, the agent set a firm callback time for the next day between 12-1 PM to get the details.

Coaching

You successfully secured a callback, but missed the chance to understand the customer's business. Next time, ask at least 2-3 discovery questions (e.g., 'What do you manufacture?') to build rapport and tailor your pitch.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Agent identified self and company but did not ask for permission to speak before asking about requirements.
SL2 Hook (supply/price signal) 2 fail – 0.0
Agent did not provide a supply or price hook, instead jumping directly to a requirement question.
SL3 Discovery (6 Qs) 2 fail 0 0.0
No discovery questions were asked to understand the customer's business, procurement habits, or applications.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched during the call.
SL5 Qualify 2 pass – 2.0
AGENT: ...do you have a requirement in HR right now, sir?
Agent asked for a current requirement and attempted to qualify the quantity when the customer mentioned a specific thickness.
SL6 Closure with next step 1 pass – 1.0
AGENT: I will call you by twelve, one o'clock.
Agent and customer agreed on a specific callback time for the next day.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.715 30.9s 12.3s 41.8s 9.2s 295.1 0 9 9 7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.8s
Hello.
हॅलो.
agent
1.3s
Hello.
agent
2.0s
Suman Engineering?
सुमन इंजिनिअरिंग?
customer
3.4s
Yes, tell me.
हाँ, बोलिए।
agent
4.3s
Sir, Sudip here from JSW One MSME, Jindal team. Your company was registered on our portal for this Palghar location. This was a follow-up call regarding your steel requirement, sir. Wanted to understand, do you have a requirement in HR right now, sir?
सर सुदीप हियर फ्रॉम JSW One MSME, जिंदल टीम। ये आपका कंपनी रजिस्टर्ड वाला था पोर्टल पर हमारे फॉर दिस पालघर लोकेशन। आपकी स्टील रिक्वायरमेंट को लेके फॉलो-अप कॉल था सर। वांटेड टू अंडरस्टैंड अभी HR में रिक्वायरमेंट है सर आपको?
customer
14.5s
There's no special requirement in HR right now.
HR में कुछ खास रिक्वायरमेंट नहीं है अभी तो।
agent
17.0s
Okay okay.
customer
17.8s
Uh, I was saying, in HR, do you have 2.5? MS?
अह मैं ये बोल रहा था, HR में 2.5 में है? MS?
agent
21.2s
What is your quantity?
कितना quantity है आपका?
customer
23.0s
I will be able to tell the quantity tomorrow.
Quantity मैं कल बता पाऊंगा।
agent
25.0s
Okay, I will WhatsApp you from my number. Right now, I have called you from the system's number. Our MOQ for quantity is five tons. You will have to take a bare minimum of five tons. Okay?
ठीक है, मैं आपको WhatsApp करता हूँ मेरे नंबर से। अभी फिलहाल मैंने सिस्टम के नंबर से फोन किया आपको। Quantity का हमारा MOQ है five tons का। बेअर मिनिमम five tons देना पड़ेगा। ठीक है?
customer
31.7s
That's fine, that's fine. It will be there, it will be there, that much will come.
चलेगा चलेगा। रहेगा रहेगा, उतना आएगा।
agent
33.8s
Okay. What name did you tell me, sir?
ठीक है। आपका नाम क्या बताया सर आपने?
customer
35.8s
Kapil.
कपिल।
agent
36.5s
Kapil ji, I will call you tomorrow at 11 o'clock and also keep a WhatsApp message ready. Until then, you figure out the sizes. Okay?
कपिल जी, मैं आपको है ना कल 11 बजे कॉल करता हूँ और WhatsApp भी करके रखता हूँ। तब तक आप निकालो साइज़ेज़। Okay?
customer
41.2s
Do it by twelve, one o'clock, by twelve, one o'clock.
बारह एक बजे तक करो, बारह एक बजे तक।
agent
43.2s
By twelve, one o'clock. Okay, that's fine. I will call you by twelve, one o'clock. And you keep the sizes ready by then, let's close the order tomorrow. Okay?
बारह एक बजे तक। ठीक है, चलेगा। मैं आपको बारह एक बजे तक कॉल करता हूँ। और आप तब तक साइज़ेज़ निकाल के रखो, कल ऑर्डर क्लोज करते हैं चलिए। Okay?
customer
49.2s
Okay.
ठीक है।