Call 21112178895690271 2026-09-09 · Abdul Ansari · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.28
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was immediately derailed by a customer objection, and no discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier send_price_will_think
your team also met our boss over there. Nothing happens after that. Nothing happens after that.
After one, two-three days, I will call you.
Summary
The agent contacted a lead who immediately objected due to poor follow-up from previous JSW team interactions. The agent attempted to differentiate their team but failed to regain control of the conversation or execute any pitch steps. The customer deferred the call indefinitely, and the agent accepted without securing a firm next step.
Coaching
When a customer raises a past service issue, first acknowledge their frustration, then try to regain control by asking for 30 seconds to explain what's different now.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, I called to ask, do you need steel? In HR? Agent did not use a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was immediately derailed by a customer objection, and no discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and therefore no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the stage of qualifying a specific requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, okay. Agent passively accepted the customer's vague deferral instead of proposing a specific callback time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | your team also met our boss over there. Nothing happens after that. Nothing happens after that. |
Sir, don't say that, it's nothing like that. Why wouldn't it happen? I am speaking from the new [team], from the head office. |
| send_price_will_think | mishandled | After one, two-three days, I will call you. |
Okay sir, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.481 | 15.2s | 16.4s | 51.4s | 3.4s | 418.4 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.2s
Hello.
हॅलो.
customer
1.8s
Yes.
हां.
agent
2.1s
Are you speaking from Anil Metals, sir?
अनिल मेटल्स से बात कर रहे सर?
customer
3.4s
Yes.
हां.
agent
3.9s
Good evening, this is Abdul speaking, sir, from JSW One.
Good evening, अब्दुल बात कर रहा हूं सर मैं JSW One से।
customer
6.0s
Yes, yes.
हां हां।
agent
6.7s
Uh sir, I called to ask, do you need steel? In HR? I called for that, sir. What sheet requirement do you have?
अ सर जी पूछने के लिए मैं कॉल किया था आपको, स्टील में लगता है क्या? HR में इसके लिए फोन किया था सर। क्या sheet का requirement है आपको?
customer
10.5s
Sir, what happens is, your team also met our boss over there. Nothing happens after that. Nothing happens after that. There's no point in just talking. Nothing happens after that, right?
सर वो क्या है, वो उधर भी हमारे साहब से भी मिलके गए आपकी टीम। वो आगे कुछ होता नहीं है। आगे कुछ होता नहीं है। खाली बात करके कुछ मतलब नहीं है। आगे कुछ होता ही नहीं है ना उसके।
agent
16.8s
Sir, don't say that, it's nothing like that. Why wouldn't it happen? I am speaking from the new [team], from the head office.
सर ऐसा मत बोलिए, ऐसा कुछ नहीं है। क्यों नहीं होता होगा? मैं नए से बात कर रहा हूं, head office से।
customer
19.1s
Yes, yes, yes.
हां हां हां।
agent
19.5s
I think we spoke to you in 2025, I think, okay?
I think 2025 में I think आपसे बात हुई थी, ठीक है?
customer
21.3s
Yes, yes.
हां हां।
agent
21.8s
After that, there has been no conversation.
उसके बाद तो बात ही नहीं हुई है।
customer
22.7s
No, before that also many people came, many of your people also came to meet from JSW One. That's why I'm saying.
नहीं, उसके पहले भी बहुत लोग आए, आपके भी बहुत लोग आए मिलने JSW One से। इसलिए बोल रहा हूं।
agent
26.2s
Those people were from the field, we sit in the head office in Mumbai, okay?
उन लोग field से थे, हम लोग head office बैठते हैं मुंबई में, ठीक है?
customer
28.8s
Hmm.
हम्म।
agent
29.1s
So we from the head office
तो हम लोग head office से
customer
29.7s
Right now, not for two-three days, I am not there for two-three days. After one, two-three days, I will call you.
अभी ना, दो तीन दिन नहीं, दो तीन दिन नहीं हूं मैं। एक दो तीन दिन के बाद में मैं आपको कॉल करता हूं।
agent
33.7s
Okay sir, okay.
ठीक है सर, okay.
customer
34.5s
Yes.
हां।