21112178895515981 · Call

Call 21112178895515981 2026-09-09 · dhruv · 1:21

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise and some crosstalk on the customer's side, making some parts difficult to discern clearly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified JSW One but failed to ask for permission to speak, jumping directly into a question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead opening with a direct and blunt question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked zero discovery questions about the customer's business (manufacturing type, volume, suppliers, etc.), instead moving directly to the customer's stated need.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Closure with next step

Give me fifteen minutes, in fifteen minutes I will connect with you on WhatsApp with the price and details.

Summary

The agent opened by asking for a requirement. The customer immediately stated a need for GP coils, providing thickness, width, and GSM. The agent collected these partial details, missing key info like quantity, and committed to sending a quote via WhatsApp in 15 minutes. No discovery or pitching was attempted.

Coaching

You must follow the pitch structure. Before asking for an order, use the discovery questions to understand the customer's business so you can build rapport and pitch relevant benefits.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sir, I am calling from JSW One, Aare Multi Services. Agent identified JSW One but failed to ask for permission to speak, jumping directly into a question about requirements.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Uh sir, I had called just to understand, is there any requirement, sir, in HR etc.? Agent did not provide a supply or price hook, instead opening with a direct and blunt question about requirements.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked zero discovery questions about the customer's business (manufacturing type, volume, suppliers, etc.), instead moving directly to the customer's stated need.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs; the conversation was purely transactional about the customer's immediate need.
SL5 Qualify	2	fail	–	0.0	What thickness do you need? Agent attempted to qualify but failed to capture critical information like quantity and delivery location, which are necessary to create a quote.
SL6 Closure with next step	1	pass	–	1.0	Give me fifteen minutes, in fifteen minutes I will connect with you on WhatsApp with the price and details. Agent set a clear, committed next step with a specific action (send quote) and a specific timeframe (15 minutes).

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.717	20.8s	8.2s	52.0s	4.5s	294.2	0	9	9	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

हॅलो.

agent

2.8s

Sir, I am calling from JSW One, Aare Multi Services.

सर JSW One से बात कर रहा हूं, Aare Multi Services.

customer

5.4s

Yes, tell me.

हां बोलिए ना.

agent

6.2s

Uh sir, I had called just to understand, is there any requirement, sir, in HR etc.?

अ सर मैंने कॉल किया था just to understand, कुछ requirement है सर HR वगेरा में?

customer

10.3s

If you have GP, then GP.

GP का है तो GP.

agent

11.5s

You will get GP, sir. What thickness do you need?

GP मिल जाएगा ना सर. क्या thickness में चाहिए?

customer

13.7s

Point eight, point nine. In twelve hundred and fifty. Eighty GSM.

Point eight, point nine. साढ़े बारह सौ में. Eighty GSM.

agent

16.5s

Point eight, point nine, okay. In twelve hundred and fifty. 80 GSM, 275, or 550?

Point eight, point nine, ठीक है. साढ़े बारह सौ में. Eighty GSM, 275, की 550?

customer

20.8s

Eighty GSM.

agent

21.5s

Regular standard, right?

Regular standard ना?

customer

22.8s

Yes.

हां.

agent

23.4s

And it will be a sheet rate, right? What length do you need?

और sheet का रेट आएगा ना? Length क्या चाहिए?

customer

25.3s

Twelve hundred and fifty, twelve hundred and fifty, twelve hundred and fifty.

साढ़े बारह सौ, साढ़े बारह सौ, साढ़े बारह सौ.

agent

27.0s

This is the width, isn't it sir? Width twenty-five hundred, yes?

ये तो width हुआ ना सर? Width पच्चीस सौ हां?

customer

28.9s

Twelve hundred and fifty, twenty-five hundred.

साढ़े बारह सौ, पच्चीस सौ.

agent

30.0s

Okay, okay. Give me fifteen minutes, in fifteen minutes I will connect with you on WhatsApp with the price and details.

ठीक है, ठीक है. मुझे पंद्रह मिनट दो, पंद्रह मिनट में मैं आपको WhatsApp पे price and detail connect कर लेता हूं आपसे.

customer

34.8s

Yes.

हां जी.

agent

35.5s

Okay sir.

ठीक है सर.