21112178895446022 · Call

Call 21112178895446022 2026-09-09 · Sajal Bhaskar · 5:40

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 81 turns, clean transcript (1% inaudible)	Hindi	81	supply_led (campaign_name:medium)

Audio: clear: The agent is in a noisy call center environment, with other conversations audible in the background, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent could not confirm availability of 20 tons of 1.6mm HR, stating price and availability depend on yard stock. Evidence: "it will lie between 63,500 or 64,500, sir, depending on the availability."

4 · Sentiment

the CUSTOMER

+0.27

confidence high · +6/−2 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead opening with a generic question which allowed the customer to immediately take control of the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked zero of the six required discovery questions, instead reacting only to the customer's direct questions about price.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Agent failed to capture critical qualifying details like material width and required delivery date, only capturing what the customer volunteered.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

I was calling from JSW One, sir, hello.

Summary

The customer, a manufacturer, proactively requested the price for 1.6mm and 2mm HR coil for a 20-ton requirement in Vasai. The agent provided a price range but could not confirm stock availability. The agent failed to conduct any discovery or pitch any benefits, functioning purely as a reactive price checker. The call ended with the agent agreeing to send his contact card.

Coaching

When a customer immediately asks for a price, you must pivot back to discovery to understand their needs before giving a rate; this allows you to control the call and pitch relevant benefits instead of just being a price checker.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	I was calling from JSW One, sir, hello. Agent greeted, used the customer's name, and identified JSW One; permission was implicitly granted by the customer's immediate and engaged response.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Sir, are you looking for anything for your Reliable Storage System right now? Agent did not lead with a supply or price hook, instead opening with a generic question which allowed the customer to immediately take control of the call.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked zero of the six required discovery questions, instead reacting only to the customer's direct questions about price.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs; he only provided a price range and a comment on market volatility in response to the customer's direct query.
SL5 Qualify	2	fail	–	0.0	Do you need this material in Pune? Agent failed to capture critical qualifying details like material width and required delivery date, only capturing what the customer volunteered.
SL6 Closure with next step	1	fail	–	0.0	I'll send the card from my number, from my personal number, okay? The agreed next step was only to send a contact card, not to provide a firm quote or schedule a specific callback.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.612	27.8s	17.6s	294.6s	5.2s	843.9	0	40	40	13

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

[inaudible]

customer

1.8s

Hello.

agent

2.8s

Hello.

customer

3.5s

Yes.

हां

agent

4.0s

Uh hello, Mohit, uh is that Mohit speaking? Reliable

अह हेलो, मोहित, अह मोहित बात कर रहे हैं? Reliable

customer

6.5s

Yes, tell me.

हां बोलिए।

agent

7.0s

from Storage Systems.

Storage System से।

customer

8.0s

Yes, tell me sir.

हां बोलिए सर।

agent

8.7s

I was calling from JSW One, sir, hello.

JSW One से बात कर रहा था सर, नमस्कार।

customer

10.4s

Yes, hello, yes.

हां नमस्कार, हां।

agent

11.5s

Sir, are you looking for anything for your Reliable Storage System right now? This account of yours was registered for HR CR for a long time.

अभी सर ये आपका ये Reliable Storage System में कुछ देख रहे हैं? HR CR का काफी टाइम से रजिस्टर्ड था ये अकाउंट आपका।

customer

15.3s

We keep requiring material. What is your rate for 1.6?

अभी सामान हमारा लगते रहता है। 1.6 में क्या है रेट आपका?

agent

19.4s

In HR?

HR में?

customer

20.2s

In HR.

HR में।

agent

21.2s

One second.

एक सेकंड।

customer

22.5s

E250.

agent

24.4s

Just a second sir. I am telling you.

Just a second sir. मैं बता रहा हूं।

agent

28.5s

Do you need this material in Pune?

ये आपको पुणे में चाहिए मटेरियल?

customer

30.7s

No no, Vasai.

नहीं नहीं, वसई।

agent

31.7s

Vasai, okay Palghar. Okay, one second.

वसई, अच्छा पालघर। ओके, एक सेकंड।

customer

34.9s

Not Palghar, Palghar is a district. Vasai.

पालघर नहीं, पालघर तो डिस्ट्रिक्ट हुआ। वसई।

agent

36.5s

You need it in Vasai itself, right? You might be from Palghar. Your location is showing as Palghar.

वसई में ही चाहिए ना आपको? पालघर के आप शायद रहेंगे। पालघर आपका दिखा रहा है लोकेशन।

customer

40.0s

Yes, Palghar is very far. From my place, Palghar is another 75 kilometers.

हां पालघर तो बहुत दूर हुआ। वहां मेरे यहां से और 75 किलोमीटर हुआ पालघर।

agent

42.7s

Okay, we provide the material from Taloja, by the way.

अच्छा, हम तलोज़ा से देते हैं सर मटेरियल वैसे तो।

customer

44.4s

Give me the ex-Taloja rate only.

एक्स-तलोज़ा का ही रेट दो मेरेको।

agent

45.8s

I'm telling you, sir, one second.

मैं बता रहा हूं सर, एक सेकंड।

agent

52.5s

Sir, it will lie between 63,500 or 64,500, sir, depending on the availability.

सर 63 500 या फिर 64 500 के बीच में लाई करेगा सर, डिपेंड ऑन द अवेलेबिलिटी।

customer

57.2s

One minute, okay sir, I'll see. You are saying for JSW, right?

एक मिनट हां सर, मैं देखता हूं। आप बोल रहे हो JSW का ना?

agent

59.9s

Yes, yes.

हांजी हांजी।

customer

1.0s

One minute, okay.

एक मिनट हां।

customer

1.3s

Your name, sir? Your number, will I get your mobile number?

आपका नाम सर? आपका नंबर, मोबाइल नंबर मिलेगा?

agent

1.4s

I will give it. I will send my card.

मैं दे दूंगा। मैं कार्ड भेज दूंगा अपना।

customer

1.6s

Now JSW

अभी JSW

agent

1.7s

This number

ये वाला नंबर

customer

1.8s

ex-Taloja price

एक्स-तलोज़ा का भाव

agent

1.9s

Yes, don't save this number, it's a DID number, meaning, only calling happens from this.

हां ये वाला नंबर मत सेव करना, ये डीआईडी नंबर है मतलब, इससे कॉलिंग होती है ओनली।

customer

1.1s

Hmm hmm, of the company.

हम्म हम्म, कंपनी की।

customer

1.1s

What is the ex-Taloja rate you are giving for today, the 9th?

एक्स-तलोज़ा का आज का रेट आप नौ तारीख का कितना दे रहे हो?

agent

1.1s

For 1.6 in E250, I am giving, it will lie between 63,500 to 64,500, it will depend on the availability, how much quantity we have in the yard.

1.6 का दे रहा हूं E250 में 63 500 से 64 500 के बीच में लाई करेगा, डिपेंड करेगा अवेलेबिलिटी के हिसाब से कितना क्वांटिटी है अपने पास यार्ड में।

customer

1.2s

If there's a call for about 20 tons, will it be available?

अभी ऐसा बीस टन का एक कॉल होएगा तो मिल जाएगा ना?

agent

1.2s

Yes, if it's available, why wouldn't you get it, sir?

हां अवेलेबल होगा तो क्यों नहीं मिलेगा सर?

customer

1.3s

Okay. And in CR?

ओके। और सीआर में?

agent

1.3s

For CR, sir, I will have to check once, for that, the quantity, I mean, a requirement has to be made and sent. Do you have any such

सीआर का तो सर मेरेको एक बार देखना पड़ेगा, उसका क्वांटिटी मतलब रिक्वायरमेंट वगेरा बना के भेजना पड़ता है उसका तो। आपके पास अभी कोई ऐसा

customer

1.3s

Is there anything in GP?

जीपी में है कुछ?

agent

1.3s

Huh?

हां?

customer

1.3s

Is anything available in GP?

जीपी में अवेलेबल है कुछ?

agent

1.4s

Sir, it will be available in everything. What do you need?

सर सब में मिल जाएगा। आपको चाहिए क्या?

customer

1.4s

Do you only look after HR?

आप खाली एचआर ही देख रहे हो?

agent

1.4s

No, I look after everything. What do you need? Send me a requirement once, whatever you want to close.

नहीं, सब देखता हूं मैं। आपको चाहिए क्या? आप मेरेको एक बार रिक्वायरमेंट भेजो, जो आपको क्लोज करना है।

customer

1.4s

Sir, we have a continuous requirement. This is our daily requirement. You gave the rate for HR 1.6. HR two 2 mm?

सर हम लोग को कंटीन्यूअस लगते रहता है। ये तो रोज का रिक्वायरमेंट है हमारा। एचआर 1.6 का रेट दिया। एचआर टू 2 एमएम?

agent

1.4s

Hmm.

हम्म।

customer

1.5s

Two mm.

दो एमएम।

agent

1.5s

Hello.

हेलो।

customer

1.5s

Yes.

हां।

agent

1.5s

What are you saying, sir?

क्या कह रहे हो सर?

customer

1.5s

What will be the rate for HR 2 mm?

एचआर 2 एमएम क्या रेट रहेगा?

agent

1.5s

HR 2 mm will be your, one second. It will be 63, sir.

एचआर 2 एमएम रहेगा आपका एक सेकंड। 63 रहेगा सर।

customer

2.1s

No difference between 1.6 and this?

1.6 और इसमें कोई डिफरेंस नहीं?

agent

2.4s

Why? I said that it will lie between 63,500 and 64.

क्यों? मैं तो बोला कि 63 500 से 64 के बीच में लाई करेगा।

customer

2.7s

Hmm. And this 2 mm will be 63.

हम्म। और ये 2 एमएम 63 रहेगा।

agent

2.9s

Hmm. You can consider 64,500 for that 1.6. Anyway, these are today's rates, they are bound to change tomorrow, the market is only rising.

हम्म। 64 500 आप मान लो उसका 1.6। वैसे भी आज के रेट हैं, कल तो चेंज ही हो जाना है, मार्केट तो बढ़ ही रहा है।

customer

2.1s

Hmm hmm.

हम्म हम्म।

agent

2.1s

If you want to close for today, then this rate is valid. Hmm. Otherwise, if you just wanted, I mean, the know-how of the rate, then I have told you that.

अगर आज का आपको क्लोज करना है तो तो ये रेट है वैलिड। हम्म। बाकी अगर आपको सिर्फ रेट ही मतलब, रेट का नो हाउ चाहिए था तो वो मैंने बता दिया आपको।

customer

2.2s

Okay. Sir, give me your number and your name?

ओके। सर आपका नंबर दो ना और आपका नाम?

agent

2.2s

My name is Sajal. I'll send you the card from my number right now.

मेरा नाम सजल है। मैं अपने नंबर से आपको कार्ड भेजता हूं अभी।

customer

2.3s

Sajal?

सजल?

agent

2.3s

Yes.

हां।

customer

2.3s

Sajal.

सजल।

agent

2.3s

I'll send the card from my number, from my personal number, okay?

मैं अपने नंबर से कार्ड भेजता हूं, पर्सनल नंबर से, ठीक है?

customer

2.3s

Okay. Where do you sit now?

ठीक है। आप अभी किधर बैठते हो?

agent

2.3s

Mumbai.

मुंबई।

customer

2.3s

No, where in Mumbai? Where in our BKC is it?

नहीं मुंबई में किधर? अपना बीकेसी में किधर है?

agent

2.4s

In BKC, have you seen this Mumbai University?

बीकेसी में, ये मुंबई यूनिवर्सिटी देखी है आपने?

customer

2.4s

Yes?

हां?

agent

2.4s

My office is near Mumbai University.

मुंबई यूनिवर्सिटी के पास ही ऑफिस है मेरा।

customer

2.4s

Near CST?

सीएसटी के पास?

agent

2.4s

Not CST, Mumbai University.

सीएसटी नहीं, मुंबई यूनिवर्सिटी।

customer

2.4s

Oh, in Kalina?

अच्छा, कलीना में?

agent

2.4s

Yes.

हां।

customer

2.5s

Hello? Okay. Fine. Send me the card.

हेलो? ओके। ठीक है। भेजो ना मेरेको कार्ड।

agent

2.5s

I'll send the card. Okay.

कार्ड भेजता हूं। ओके।