Call 21112178895421961 2026-09-09 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks softly at times, but the audio is generally clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +2/−14
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price benefit, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked only one discovery question, which did not meet the minimum threshold of 3 for a 'partial' score.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call was terminated by the customer before any USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
AGENT: Hello, I am Aditya Pandey speaking from JSW One. CUSTOMER: Yes, yes, tell me.
Qualify
Did you have any requirement for HR material, sir?
Summary
The agent contacted a registered lead and asked about an HR material requirement. The customer stated they had no current need. When the agent attempted discovery, the customer said they were busy and ended the call. No specific next step was established.
Coaching
When a customer says they are busy, secure a specific time for a callback (e.g., 'When is a better time?') instead of agreeing to an undefined 'later'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Hello, I am Aditya Pandey speaking from JSW One. CUSTOMER: Yes, yes, tell me. The agent identified self and company, and the customer's response 'tell me' granted permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price benefit, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Can you tell me a little about your business, sir, what do you do? Agent asked only one discovery question, which did not meet the minimum threshold of 3 for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was terminated by the customer before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR material, sir? Agent successfully executed the first part of this step by asking if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ...okay sir, will call later... The agent accepted a vague 'call later' without proposing or confirming a specific date or time for the next contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.713 | 15.4s | 6.2s | 37.4s | 5.6s | 264.9 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
1.8s
Guruvansh Industries?
customer
3.1s
Yes.
हांजी।
agent
4.0s
Hello, I am Aditya Pandey speaking from JSW One.
नमस्ते, मैं आदित्य पांडे वात करु छु JSW One थी।
customer
7.0s
Yes, yes, tell me.
जी जी बताइए।
agent
8.1s
Actually, you registered on our platform, I called regarding that. Did you have any requirement for HR material, sir?
Actually में आप हमारे platform पर register हुए उसी के regarding call किया था। कुछ requirement थी सर HR material में?
customer
12.6s
No, for now, for now, there is no requirement.
नहीं, फिलहाल फिलहाल अभी कोई requirement नहीं है।
agent
15.5s
Okay sir, no issue. If there is any requirement in the future, please let me know.
ठीक है सर, कोई issue नहीं है। अगर कुछ future में requirement रहे तो बताइएगा।
agent
19.1s
Can you tell me a little about your business, sir, what do you do?
थोड़ा अपने business के बारे में बता सकते है सर आप क्या करते है?
customer
21.2s
No, I am a little busy right now, I will call you, okay?
नहीं, अभी थोड़ा सा busy हूं, मैं आपको करता हूं, है ना?
agent
23.8s
Okay sir, if... okay sir, will call later...
ठीक है सर, अगर... ठीक है सर, बाद में कॉल...
customer
26.5s
Okay.