Call 21112178895403761 2026-09-09 · Rohit Mishra · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: The beginning of the call has significant crosstalk and overlapping speech, making it difficult to attribute the initial 'hello's definitively.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated by the customer early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for MS right now?
Summary
The agent introduced himself and JSW, then immediately asked if the customer had a requirement for MS. The customer stated they had no current requirement, and the agent accepted this and ended the call without attempting discovery or setting a next step.
Coaching
You skipped the hook and went straight to asking for a requirement; always lead with a benefit to give the customer a reason to talk.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated by the customer early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for MS right now? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "No problem, okay" and no next step was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.581 | 9.7s | 7.0s | 35.3s | 2.9s | 210.3 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.8s
Hello.
customer
2.7s
Hello.
agent
3.5s
Greetings.
Namaskar ji.
customer
4.3s
Hello.
Namaste.
customer
5.8s
Hello.
agent
6.3s
This is Rohit Mishra speaking from JSW.
Rohit Mishra baat kar raha hu JSW se.
customer
8.0s
Yes?
Haan ji?
agent
8.7s
Can you hear me?
Awaaz aa rahi hai?
customer
9.7s
Yes, I can. Who is speaking?
Haan ji aa rahi hai. Aap kaun bol rahe hain?
agent
11.2s
This is Rohit Mishra speaking from JSW, from Jindal.
Rohit Mishra baat kar raha hu JSW se, Jindal se.
customer
14.3s
Yes, tell me.
Haan ji bataiye.
agent
15.3s
Did you have any requirement for MS right now?
Kuch requirement thi kya abhi MS mein?
customer
17.6s
No, there is no such requirement right now.
Nahi abhi koi aisi requirement nahi.
agent
19.3s
No problem, okay.
Koi nahi, theek hai.