Call 21112178895399171 2026-09-09 · Sajal Bhaskar · 2:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: None
3 · Supply
US
spec_not_available
Customer required SA 516 Grade 70, which the agent confirmed is a specific grade that is not available.
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +6/−8
from 9 hits
lexical only
lexical only
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking a generic discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call went straight to a specific requirement from the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended after the requirement was disqualified; no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
If it is available, the rate is high compared to other suppliers.
did well
Opener & permission
I was calling from JSW One, sir. Namaskar. Do you have two minutes to talk, sir?
Qualify
Are you looking for anything in it now, HR, CR, anything for material procurement?
Summary
The customer immediately objected to JSW's historical pricing. They then shared a current requirement for 5 tons of SA 516 Grade 70. The agent correctly identified this as a specific grade that is not available and also noted the quantity was below the minimum for such an item. The call ended without any next steps.
Coaching
When the customer immediately raised a price objection, you missed the chance to handle it and instead changed the subject. Acknowledge their concern before proceeding.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | I was calling from JSW One, sir. Namaskar. Do you have two minutes to talk, sir? Agent identified the company and asked for permission, which was granted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead asking a generic discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call went straight to a specific requirement from the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended after the requirement was disqualified; no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you looking for anything in it now, HR, CR, anything for material procurement? Agent asked for a requirement and, when given one, captured grade and quantity before confirming it was unavailable. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with 'Okay' after the requirement was disqualified, with no next step proposed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | If it is available, the rate is high compared to other suppliers. |
Sir, how much was your last requirement? I mean, when did you give it? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.518 | 24.7s | 23.0s | 80.3s | 4.3s | 284.2 | 0 | 14 | 12 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.8s
Hello.
हॅलो
customer
2.8s
Hello, are you speaking from Process Equipments?
हॅलो, ये प्रोसेस इक्विपमेंट्स से बात कर रहे है?
agent
4.6s
Yes.
हां।
agent
5.4s
I was calling from JSW One, sir. Namaskar.
जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।
customer
7.6s
Namaste, tell me.
नमस्ते, बोलिए।
agent
8.7s
Do you have two minutes to talk, sir?
दो मिनट है सर बात करने के लिए?
customer
10.3s
Yes, tell me.
हां, बोलिए।
agent
11.5s
Sir, your account has been registered for a long time. Are you looking for anything in it now, HR, CR, anything for material procurement?
सर ये आपका अकाउंट काफी टाइम से रजिस्टर्ड था, इसमें कुछ देख रहे हैं अभी एचआर, सीआर, एनीथिंग मटेरियल प्रोक्योरमेंट के लिए?
customer
16.2s
There is a material requirement, but what happens with you is... the rate... first, it's not available. If it is available, the rate is high compared to other suppliers. That's why we have never placed an order.
मटेरियल रिक्वायरमेंट रहती है लेकिन आपका क्या है रेट एक तो मिलता नहीं है, मिलता है तो रेट ज्यादा आता है बाकी सप्लायर से, इसके लिए कभी ऑर्डर दिया नहीं हमने।
agent
23.3s
Sir, how much was your last requirement? I mean, when did you give it? Any idea? To us?
आपका सर ये लास्ट टाइम कितना मतलब आपने रिक्वायरमेंट दिया था? मतलब कब दिया था कुछ आईडिया? अपने को?
customer
27.0s
It's been a long time. Right now, there is one requirement. If you are interested, I'll tell you.
टाइम हो गया। अभी फिलहाल में एक है रिक्वायरमेंट, आप इंटरेस्टेड हो तो बताता हूं।
agent
31.1s
I will... tell me the requirement, sir.
मैं आपको, बताओ सर रिक्वायरमेंट।
customer
33.6s
I needed SA 516 material. SA 516 Grade 70.
एसए फाइव वन सिक्स का मटेरियल चाहिए था। एसए फाइव वन सिक्स ग्रेड सेवेंटी।
agent
36.3s
Which grade?
कौन सा ग्रेड?
customer
37.0s
SA 516.
एसए फाइव वन सिक्स।
agent
39.2s
SA?
एसए?
customer
40.2s
Yes, SA 516 Grade 70.
हां, एसए फाइव वन सिक्स ग्रेड सेवेंटी।
agent
42.7s
Grade 70. What is the quantity for this, sir?
ग्रेड सेवेंटी। क्वांटिटी क्या है सर इसका?
customer
45.0s
It's 5 ton.
पांच टन है।
agent
46.7s
Five ton.
पांच टन।
agent
48.2s
We won't be able to provide SA 516, sir. We can provide IS 2062.
एसए फाइव वन सिक्स सर तो नहीं दे पाएंगे, आईएस टू जीरो सिक्स टू दे पाएंगे।
customer
51.6s
No, then there is no requirement for that.
नहीं, फिर उसका रिक्वायरमेंट नहीं है।
agent
53.6s
That is, sir... it's a specific grade. The quantity also needs to be higher for that. 5 ton won't be possible.
वो तो सर उसके स्पेसिफिक ग्रेड है। क्वांटिटी भी ज्यादा ही चाहिए उसके लिए तो। पांच टन नहीं हो पाएगा।
customer
57.6s
Okay.
ठीक है।
agent
58.2s
Okay.
ओके।
customer
59.1s
Okay.
ओके।