Call 21112178895374051 2026-09-09 · Sajal Bhaskar · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about current suppliers (1/6 questions), which is insufficient for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
We use the local one, we don't use this Jindal one of yours.
did well
Qualify
Sir, are you looking for any requirement in HR, in CR right now?
Summary
The agent contacted a hardware trader who stated they use local/SAIL material, not JSW. The agent skipped the hook and discovery, and upon hearing the objection, offered to supply the competitor's brand (SAIL) instead of pitching JSW's value. The call ended without a committed next step as the customer was non-committal about future requirements.
Coaching
When the customer says they use a competitor, you must pitch JSW's value (e.g., trial order, TC quality) instead of offering to supply the competitor's material.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | If not, you must be using SAIL, or MS, or do you take a secondary brand? Agent only asked about current suppliers (1/6 questions), which is insufficient for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only offered to supply a competitor's brand. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, are you looking for any requirement in HR, in CR right now? The agent successfully asked if a current requirement exists, which is the core of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | when should I call you once? The agent asked for a callback time but did not get a commitment from the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | We use the local one, we don't use this Jindal one of yours. |
If not, you must be using SAIL, or MS, or do you take a secondary brand? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.607 | 19.6s | 12.7s | 42.7s | 4.0s | 293.9 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.3s
Hello?
customer
5.0s
You will ask, let's see which one it is.
आप पूछेगा देखता है कौन सा है।
agent
6.3s
Hello?
customer
7.0s
Look at your documents.
तुम्हारे डॉक्युमेंट देखो।
customer
8.5s
You check your tempo if it's there. Hello?
वो तुम तुम्हारा टेम्पो देख लो रहेगा तो। Hello?
agent
11.2s
Am I speaking with Mukesh ji from Shri Mangaldeep Hardware?
श्री मंगलदीप हार्डवेयर से बात कर रहे हैं मुकेश जी?
customer
14.0s
Yes.
हां।
agent
14.7s
I was calling from JSW One.
JSW One से बात कर रहा था।
customer
16.2s
Tell me, sir.
बोलिए सर।
agent
17.2s
Sir, are you looking for any requirement in HR, in CR right now?
सर जी कोई रिक्वायरमेंट देख रहे हैं अभी HR में, CR में?
customer
20.0s
No, no.
नहीं नहीं।
customer
21.5s
Not looking right now. We use the local one, we don't use this Jindal one of yours.
अभी नहीं देख रहे। हमारा हमारा लोकल वाला लगता है, ये अपना जिंदाल का नहीं लगता।
agent
24.7s
If not, you must be using SAIL, or MS, or do you take a secondary brand?
नहीं तो सेल लगता होगा, एमएस लगता होगा या सेकेंडरी ब्रांड लेते हैं?
customer
27.4s
Hmm?
हम्म?
agent
28.0s
Do you take a secondary brand, do you take SAIL, which one do you take?
सेकेंडरी ब्रांड लेते हैं, सेल लेते हैं, कौन सा लेते हैं?
customer
30.4s
SAIL, SAIL.
सेल सेल।
agent
31.4s
I can give you SAIL.
सेल दे दूंगा मैं।
agent
33.5s
I can give it in SAIL with TC.
सेल में दे दूंगा टीसी के साथ।
customer
36.0s
Okay.
ठीक है।
agent
37.0s
Then tell me about the material, sir, I mean when is the next requirement coming, when should I call you once?
मटेरियल तो बताओ सर मतलब नेक्स्ट रिक्वायरमेंट कब आने वाला है, मैं कब कॉल करूं आपको एक बार?
customer
41.2s
That is...
वो तो...