Call 21112178895363641 2026-09-09 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they immediately asked for a requirement, which is a qualification step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir, in MS? Any requirement for HR, sir?
Summary
The agent contacted a representative from Bhupen Electronic Private Limited. After a brief introduction, the agent immediately asked if there was a requirement for MS or HR steel. The customer stated they had no requirement, and the agent ended the call.
Coaching
Instead of immediately asking for a requirement, you must first build interest with a hook and then understand the customer's needs through discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good evening sir. Am I speaking with Bhupen Electronic Private Limited? Agent greeted and identified the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they immediately asked for a requirement, which is a qualification step. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, in MS? Any requirement for HR, sir? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, thank you. The call was ended without any attempt to establish a next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 7.9s | 3.1s | 32.0s | 2.5s | 288.6 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello.
हॅलो.
customer
2.0s
Hello.
हॅलो.
agent
2.6s
Yeah, good evening sir. Am I speaking with Bhupen Electronic Private Limited?
Yeah, good evening sir. Bhupen Electronic Private Limited से बात कर रहा?
customer
4.9s
Yes, tell me.
हां, बोलिए।
agent
5.6s
Sir, I am Abdul speaking from JSW One.
सर, मैं अब्दुल बात कर रहा हूं JSW One से।
customer
7.7s
Yes, tell me.
हां, बोलिए।
agent
8.3s
Do you have any requirement, sir, in MS? Any requirement for HR, sir?
कुछ रिक्वायरमेंट है क्या सर आपको MS में? HR कुछ रिक्वायरमेंट है क्या सर?
customer
10.9s
No no, nothing.
नहीं नहीं, कुछ नहीं।
agent
11.8s
Okay sir, thank you.
ठीक है सर, थैंक यू।
customer
12.8s
Okay.
ठीक है।