Call 21112178895301641 2026-09-09 · Ronak Mehta · 2:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is clear with standard code-mixing of English steel industry terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.02
confidence high · +5/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a question about procurement plans.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Discovery (6 Qs)
The agent asked zero of the six required discovery questions, moving directly from the hook to qualifying a specific requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
The agent did not pitch any JSW One USPs; the conversation was limited to market price and capturing the customer's spec.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
did well
Hook (supply/price signal)
AGENT: I know sir, the market is going to go up even more, the pricings are increasing. 61, 62 rates are going on right now.
Qualify
AGENT: 12 mm into 1250 into 6300. You need 15 tons, right?
Summary
The agent contacted a customer who was initially hesitant to buy due to high market prices. The agent used price urgency to re-engage the customer, who then specified a 15-ton requirement for E350 grade HR sheets. The agent captured the material specifications but did no business discovery, ending the call by promising to check the price and send a quote.
Coaching
You successfully captured the customer's immediate requirement, but you missed the entire discovery phase. Without asking about their business or current suppliers, you cannot build rapport or tailor a compelling pitch.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly into a question about procurement plans. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | AGENT: I know sir, the market is going to go up even more, the pricings are increasing. 61, 62 rates are going on right now. After the customer mentioned high prices, the agent successfully used price-increase urgency as a hook, which prompted the customer to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero of the six required discovery questions, moving directly from the hook to qualifying a specific requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any JSW One USPs; the conversation was limited to market price and capturing the customer's spec. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: 12 mm into 1250 into 6300. You need 15 tons, right? The agent successfully captured the key details of the customer's requirement: quantity, grade, thickness, and dimensions. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will check the pricing and quote it to you, okay? The agent established a clear next step by committing to send a quote for the specified material. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Brother, the market is so expensive right now, we are only buying what is an emergency. |
I know sir, the market is going to go up even more, the pricings are increasing. 61, 62 rates are going on right now. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 39.8s | 18.4s | 87.8s | 6.8s | 274.4 | 0 | 16 | 15 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.4s
Hello, am I speaking to Sanjay ji? I am Ronak Mehta calling from JSW One. Do you have any procurement plan for MS items right now, for HR sheets, in coils?
हॅलो, मैं संजय जी बोल रहे हैं? मैं रौनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। कुछ अभी एम एस चीज में कुछ प्लान आ रहा है अभी आपका प्रोक्योरमेंट का एच आर शीट्स में, कॉइल्स में?
customer
8.7s
Not right now, no.
अभी तो नहीं है जी कोई।
agent
10.3s
Have you already procured or is this month's procurement still pending?
ले लिया या बाकी है अभी आपका ये मंथ का प्रोक्योरमेंट?
customer
12.8s
Brother, the market is so expensive right now, we are only buying what is an emergency.
भैया जी अभी तो मार्केट इतनी महंगी है ना, हम तो वही ले रहे हैं जो इमरजेंसी है।
agent
16.6s
I know sir, the market is going to go up even more, the pricings are increasing. 61, 62 rates are going on right now.
आई नो सर, मार्केट तो अभी और अप होने वाला है, प्राइसिंग्स तो और बढ़ ही रही है। 61, 62 रेट्स रेट्स चल रहा है अभी तो।
customer
22.5s
What rate is going on now?
क्या रेट चल रहा है अभी?
agent
23.6s
61, 62 rates are going on now, ex.
61, 62 रेट्स चल रहा है अभी, एक्स।
customer
25.9s
And in E350?
और ई तीन सौ पचास में?
agent
27.2s
In what?
किस में?
customer
28.1s
What's the rate for E350?
ई तीन सौ पचास में क्या चल रहा है?
agent
29.8s
In E350?
ई तीन सौ पचास में?
customer
30.7s
Yes.
हां जी।
agent
31.4s
I will have to check its price once.
एक बार उसका मुझे प्राइस चेक करना पड़ेगा ये।
customer
33.2s
Yes, check and tell me. That's what we use, we don't use the normal grade.
हां चेक करके बताओ। वही चलता है हमारे यहां, नॉर्मल ग्रेड नहीं चलता।
agent
35.8s
Understood. So what is your requirement in tons right now? Because from the 12th, the pricing is going to go up by another two rupees.
अंडरस्टुड। तो आपको कितना टन की रिक्वायरमेंट है अभी? क्योंकि अभी है ना बारह तारीख से प्राइसिंग और दो रुपया अप होने वाली है।
customer
40.8s
I need 15 tons of material.
वो तो चाहिए पंद्रह टन माल।
agent
42.7s
15 tons of material. In E350 A, right?
पंद्रह टन माल। ई थ्री फिफ्टी ए में ना?
customer
44.4s
Yes.
हां जी।
agent
45.0s
One second, okay. You need 15 tons, and what will be the dimensions of your sheet? What is the thickness?
एक सेकंड हां। पंद्रह टन चाहिए आपको और क्या डाइमेंशंस रहेंगे आपकी शीट के? कितना थिकनेस है?
customer
49.2s
12 mm, 1500 by 6300.
बारह एम एम, पंद्रह सौ बाय तिरेसठ सौ।
agent
51.4s
1200... in 12 12 mm, how much?
बारह सौ... बारह बारह एम एम में कितना?
customer
52.9s
1500 by...
पंद्रह सौ बाय...
agent
53.4s
1500...
पंद्रह सौ...
customer
54.1s
63... 1250 sorry, 1250 by 6300.
तिरेसठ... बारह सौ पचास सॉरी, बारह सौ पचास बाय तिरेसठ सौ।
agent
56.4s
1250 by 6300.
बारह सौ पचास बाय तिरेसठ सौ।
customer
58.0s
Yes.
हां जी।
agent
58.4s
6300, right?
छह तीन सौ ना?
customer
59.7s
Yes yes, E350.
हां जी हां जी, ई तीन सौ पचास।
agent
61.0s
Okay. 12 mm into 1250 into 6300. You need 15 tons, right? Okay. I will check the pricing and quote it to you, okay?
ठीक है। बारह एम एम इनटू ट्वेल्व फिफ्टी इनटू सिक्स थाउजेंड थ्री हंड्रेड। पंद्रह टन चाहिए ना आपको? ठीक है। मैं चेक करता हूं प्राइसिंग आपको कोट करता हूं, ठीक है?
customer
67.1s
Okay.
ठीक है जी।
agent
68.0s
Okay, fine. Thank you, sir. Bye.
ओके, फाइन। थैंक यू, सर। बाय।