21112178895156241 · Call

Call 21112178895156241 2026-09-09 · ankit mistry · 0:43

Data-quality flag. Disposition logged as Not_Answered but the transcript has 6 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Not_Answered	full conversation 6 turns, clean transcript (0% inaudible)	Hindi	6	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise and crosstalk towards the end, but it does not affect transcription quality.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.69

confidence high · +0/−4 from 2 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent failed to respect the customer's stated lack of time and pushed to continue the call instead of asking for a better time to connect.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call was terminated early by the customer.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent introduced himself and the company. The customer immediately stated they were busy with an urgent call and could not talk. The agent attempted to push past this objection instead of scheduling a callback, and the call ended.

Coaching

When a customer says they are busy, you must respect their time and immediately ask for a better time to call back instead of pushing to continue the conversation.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	AGENT: No no, listen, listen, what I'm saying is, you The agent failed to respect the customer's stated lack of time and pushed to continue the call instead of asking for a better time to connect.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the call was terminated early by the customer.
SL4 Pitch (2-3 USPs)	1	fail	–	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	The call did not progress to the qualification stage.
SL6 Closure with next step	1	fail	–	No next step was established; the agent did not ask for a callback time when the customer stated they were busy.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.657	6.7s	3.5s	32.8s	3.4s	250.7	0	3	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello.

हॅलो.

agent

1.3s

Hello, is this Nazir ji speaking?

हॅलो, नाझीर जी बात कर रहे है?

customer

2.9s

Speaking.

बोल रहा हूं।

agent

3.6s

Nazir ji, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.

नाझीर जी, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं, जिंदाल स्टील से, मुंबई।

customer

7.0s

Sir, just a moment, I'm a bit busy right now, have an urgent call, not now.

साब एक जरा, थोडा बिझी हूं अभी, अर्जंट कॉल है, अभी नहीं।

agent

9.5s

No no, listen, listen, what I'm saying is, you

नहीं नहीं, सुनिए ना, सुनिए, मैं क्या बोल रहा हूं, आप