Call 21112178895137762 2026-09-09 · sudeeps · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +5/−2
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking about a previous conversation with another rep.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero of the six required discovery questions; all information was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation did not progress to this stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
Your rates, I tried twice. Your rates end up being the same as the local rate.
did well
Opener & permission
Sir, greetings, this is Sudeep speaking from JSW One.
Qualify
Do you have any requirement in MS right now, sir, in HR material?
Summary
The agent contacted a customer who has infrequent requirements (10-15 tons, 3-4 times/year) for MS material. The customer had no current need and raised a price objection from past interactions, stating JSW One's rates were not competitive with the local market. The agent did not handle the objection per the playbook and ended the call by offering to send his contact number for future needs.
Coaching
You missed the discovery phase entirely. Ask about the customer's manufacturing, monthly tonnage, and current suppliers to understand their needs before you attempt to handle objections.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, greetings, this is Sudeep speaking from JSW One. Agent greeted, identified self and company, and the customer gave implicit permission to continue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking about a previous conversation with another rep. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero of the six required discovery questions; all information was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation did not progress to this stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in MS right now, sir, in HR material? Agent successfully asked if there was a current requirement, which the customer confirmed there was not. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp my number. The next step was not a committed action like a quote or a scheduled callback, but a passive offer to be contacted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your rates, I tried twice. Your rates end up being the same as the local rate. |
I will get it done for you, sir. You give me the quantity, five-five tons in a single size. I will get your work done. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 27.1s | 18.7s | 49.2s | 4.0s | 301.1 | 0 | 11 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
agent
5.8s
Giriraj Steel?
customer
6.8s
Yes, tell me sir.
हां बोलो ना सर।
agent
7.9s
Sir, greetings, this is Sudeep speaking from JSW One.
सर जी नमस्कार, सुदीप बोल रहा हूं JSW One से।
customer
10.8s
Yes, yes, go on, go on.
हां हां बोलिए बोलिए।
agent
11.8s
Yes sir, your company was registered on our portal. Steel, oh, have you spoken with Ronak ji?
Yes sir, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर अपने। स्टील, अच्छा आपकी बात हुई है क्या रौनक जी से?
customer
16.1s
Hmm hmm.
हम्म हम्म।
agent
16.9s
Okay. You don't deal in MS, sir? Do you only require SS?
अच्छा। MS में डील नहीं करते सर आप? आपको SS ही लगता है क्या?
customer
20.1s
We require MS too, but there's no continuation in it. It's required maybe three or four times in a year for me. 10 ton 15 ton.
MS भी लगता है लेकिन उसमें कंटिन्युएशन नहीं है। लगता है जब वन साल में तीन चार बार ही लगता है मेरेको। 10 ton 15 ton।
agent
24.8s
Do you have any requirement in MS right now, sir, in HR material?
अभी MS में कुछ रिक्वायरमेंट है सर आपको HR मटेरियल में?
customer
27.2s
No, right now there's nothing. When it comes, it's about ten to fifteen tons at one time.
जी अभी फिलहाल कुछ नहीं है। आएगा तो फिर दस पंद्रह टन लगता है वन टाइम में।
agent
30.3s
Not an issue sir. I will get ten to fifteen tons done. Our MOQ for a single size is five tons.
Not an issue sir. Ten to fifteen tons मैं करवा दूंगा। हमारा MOQ सिंगल साइज में five tons का है।
customer
34.5s
Okay.
customer
35.8s
Okay.
ठीक है।
customer
36.6s
The rate wasn't working out with you.
रेट नहीं जम पा रहा था आपके साथ में।
agent
38.6s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
39.8s
Okay, no problem. Whenever you have an MS requirement, you tell me. Okay?
ठीक है, कोई बात नहीं। आप जब जब भी MS आएगा ना, आप बताइए मुझे। Okay?
customer
42.7s
Where from, sir? Your rates, I tried twice. Your rates end up being the same as the local rate.
कहां का सर? आपका जो रेट्स है ना, मैंने दो बार ट्राई किया था। आप लोग के रेट जो है ना, लोकल का ही रेट पड़ जाता है।
agent
47.1s
I will get it done for you, sir. You give me the quantity, five-five tons in a single size. I will get your work done. Okay?
मैं करवा दूंगा सर आपका। आप मेरेको क्वांटिटी दो सिंगल साइज में फाइव-फाइव टन्स। मैं आपका करवा दूंगा काम। Okay?
customer
51.3s
Will do, okay, okay.
चलेगा, ठीक है, okay.
agent
52.4s
Okay. I will WhatsApp my number. For now, I called you from the system's number.
ठीक है। मैं WhatsApp करता हूं मेरा नंबर। फिलहाल सिस्टम के नंबर से फोन किया आपको।
customer
54.9s
Yes, okay, will do, okay.
हां ठीक है, चलेगा, okay.
agent
56.2s
Okay, okay, thank you.